- Entry level
- No Education
- Salary to negotiate
LaundryRepublic is looking for a customer service star to join our superb team. This is an excellent opportunity for someone bright and ambitious to join a successful scale-up. You’ll support and advise customers in our award-winning, fast-growth business, delivering fantastic service across the board. And you’ll work in a close-knit team, in a fast paced, friendly and innovative environment. Reports directly to our very experienced Senior Customer Service Manager. No dry cleaning experience required - full training provided.
LaundryRepublic is freeing Londoners by revolutionising dry cleaning! And we’re growing fast...+30% last year! We need an enthusiastic, proactive customer service star to help us scale our business across London, and make a big difference. We have exciting projects in the pipeline, and excellent potential for the right person to grow both the role and responsibility.
We won Best Online Dry Cleaning Service 2016 and 2017. We’ve been featured by the BBC, FT and other national press, and have won lots of awards, including Smarta 100 and Santander Breakthrough 50
Customers are at the heart of everything we do. We make their lives more convenient, and every contact with them is an opportunity to strengthen our relationship. This role is right on the front line, and requires the following:
Providing fantastic customer service to our clients, whatever the situation
Responding to incoming enquiries, by phone, email and online chat
Resolving enquiries and complaints, taking action to fix problems, and following up regularly to ensure rapid solutions for customers
Working with other internal teams to resolve issues and improve client satisfaction
Solving challenging internal and external issues if things go wrong
Ensuring feedback flows from your team to the relevant business and product partners
Supporting the Ops Manager and the Senior Customer Service Manager
Proactively contacting new/high value customers
2+ years of strong customer service experience required, ideally in a rapid growth startup environment. Dry cleaning experience not required; we’ll provide full training.
Amazing listener - you’ll need to quickly understand customer needs.
Excellent communicator - you’ll have to explain important issues to customers by phone and email.
Focused on customer satisfaction - LaundryRepublic only succeeds if customers are genuinely happy
Highly organised multi-tasker - juggling live customer contact with issue investigation and resolution
Entrepreneurial and motivated - we’re growing fast and you’ll be part of that.
Proactive and resourceful - you don’t like hanging around waiting for things to happen – you make them happen!
Fluent English, both spoken and written
Very strong telephone skills, handling a high call rate
Superb written communication skills
Excellent time management skills
Must be polite, motivated, and hard-working
Must be eligible to work and live in the UK
Based within commuting distance of Clapham / Balham
Pay £11+ per hour / £22-24k+ pa (more for exceptional candidates)
Performance bonus based on customer satisfaction
Monday to Friday with some half day Saturdays required (8am-1pm, but you get time off during the week)
Pension, dry cleaning allowance, team events, Cycle to Work Scheme, and other benefits