Job description


  • Entry level
  • No Education
  • Salary £17,218.00 - £18,939.00 gross per year
  • Runcorn


Salary: £17,218 (earning up to £18,939 with bonus paid twice yearly)

Location: Preston Brook

Start Date: 19th August 2019

Shift/Hours: Various shift patterns to choose from, including either fixed or rotational patterns, working between the hours of 8am to 9:15pm Monday to Friday, 8am to 8:15pm Saturday and 10am to 6:15pm Sunday. Example fixed shift pattern below:

Monday: 12:30 - 21:00

Tuesday: 12:30 - 21:00

Wednesday: 10:00 - 18:30

Thursday: Off

Friday: Off

Saturday: 09:00 - 17:30

Sunday: 10:00 - 18:00

So, you're interested in joining Tesco Mobile Care Team as a Customer Service Advisor. That's great news. Let's see if you're the right fit for this role. Here's what you can expect when you join us:

You take pride in helping people. You always have.

You pick up the phone. You ask questions. You start conversations.

You know every customer is different.

You spend time with them. Building their trust. Understanding their needs.

You answer Tom's billing enquiry.

You explain to Declan how to set his phone to 4G.

You help Mo choose a great SIM only deal.

You're always learning. Every day. With every call.

You share what you know. You mentor others. You keep growing.

You bring your true self to work. You're adaptable, but you're still you.

You're proud of how far you've come. And so is your team.

You're always eager for more. There's room to progress. You know you can do it.

You wish you'd found this job sooner. You're glad you applied. You've never looked back.

How does that sound? Think you'd be a great fit? Here's a little more detail for you:

Joining the Tesco Mobile team, you'll speak to customers regarding a wide range of issues, from billing and payment enquiries to data services and handset enquiries. Interested and enthusiastic, you'll listen and empathise with customers, getting to a resolution as swiftly as possible. We'll train you to deliver a service that is consistent and reliable so that each of your customers feel valued, understood and listened to. We've won awards for implementing our employee feedback, winning Best Voice of the Employee Programme in 2018.This is a great opportunity to build a career with us. Working with Capita means you'll also have access to some great benefits and rewards including:

- 30 days' holiday a year (including 8 bank holidays)This will increase over time, the longer you work with us the more leave you get!
- Option to buy more leave
- mobile phone discounts
- cycle to work scheme
- team incentives
- access to private dental care
- high street retailer vouchers.
- Our perks at work site includes lots of great discounts such as discounted cinemas tickets etc.

Not just a job but a career…

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

  • access
  • billing
  • customer service