Job description


  • Entry level
  • No Education
  • Salary to negotiate



This role is only suitable for those who have filled the same role in a travel or flights contact centre and are able to relocate to Edinburgh. In this highly customer focussed position you’ll be joining a leading online booking company within their busy travel contact centre. As the Customer Service Manager, you will work closely with your team, you’ll champion great customer care, arming your team with the tools to provide efficient and empathetic customer care every time. You’ll implement policies and procedures, ensure escalated customer complaints are actioned and resolved, maximising repeat business opportunities and a first-class customer experience. You’ll play a key part in the ongoing training and development of your team to deliver a ‘get it right first-time’ service to your customers.

This position would suit a compassionate and personable, customer service professional, with flights/holidays contact centre experience.

My client is a global leader in travel whose innovative technology enables millions of customers to book their travel, simply and efficiently, with sustainability being at the heart of everything they do.

* Proven travel industry (flights or holidays) contact centre experience in a
managerial position is CRITICAL (only those with travel experience will be
*A compassionate, personable and driven personality
*Extensive expertise in customer service and complaints handling
*Exceptional communication skills, both written and verbal
*Excellent MS Office suite skills
* Ability to relocate to Edinburgh

You’ll enjoy a great salary package and an excellent range of benefits, plus the chance to work for a global leader in travel.

Fiona Morrison-Arnthal is recruiting this customer service manager position in Edinburgh. Click to apply.

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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa, The Maldives and Estonia.

Tagged as: Business Travel, Online Travel Agents, Tour Operating

  • customer service
  • recruitment
  • storage