Job description

Requirements

  • Entry level
  • No Education
  • Salary £40,000.00 - £42,000.00 gross per year
  • Slough

Description

Customer Service Manager (Software or Technology): Provide excellent B2B Customer Service support to our large and international customers. Deal with complex queries and complaints, able to learn and use technical language to own and then solve problems.

Client Details

Customer Service Manager (Software or Technology): A truely market leading software/technology business who provide specialist software and hardware into an exciting and grow market.

Modern offices, close to public trsnsport a fantastic opportunity to grow and develop your career.

Description

Customer Service Manager (Software or Technology):


- Proven ability to self manage and deal with complex B2B questions, queries and complaits
- Customer Service and service delivery experience at senior level in demanding environment
- Business skills & commercial judgment
- Relationship and skills and ability to influence across all functions at all levels
- Support customers in EMEA including key accounts
- Release and present service reports in-person to key accounts
- Respond to incoming corporate customer enquiries, questions, and requests in a timely and thorough manner.
- Maintain accurate account and case records on the company-wide CRM system.
- All areas of B2B customer service

Profile

Customer Service Manager (Software or Technology):


- Ideally from a software or technology background, although this is not essential


- Excellent verbal and written communications skills


- Proven relationship management skills with an extended team across multiple regions


- Extensive experience and knowledge of running amodern, complex customer service function


- Proven track record of the successful implementation and evidence


- Evidence of keeping ahead of industry developments by maintaining professional and technical knowledge, tracking emerging trends in customer service perations and implementing successful changes to services


- An in depth knowledge and understanding of metrics required to deliver upon customer SLAs


- Critical review and analysis of existing metrics in place and the implementation of improvement's that ensure services are delivered to the highest possible standard whilst maintaining cost efficiency


- Experience of relationship management internally and externally to improve, develop and deliver cost effective functions that meet customer expectations


- Experience of techniques to improve customer service such as customer journey mapping, customer satisfaction measurement analysis, customer engagement and using the voice of the customer


- Extensive experience in customer facing roles involving relationship management and issue resolution


- Channel; Distribution, Systems Integrator or Vendor background


- Extensive experience in all aspects of Customer Relationship Management

Job Offer

A great package including all normal components and a salary of £38,000 - £44,000 dependant upon experience.


- Customer Service Manager (Software or Technology)

  • crm
  • customer service
  • hardware
  • relationship
  • software