Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • London

Description

At Booking.com, our Customer Service teams, 8000 strong, span 110 nationalities and speak 43 different languages to provide care to Booking.com’s customers, wherever they are, whenever they need.


But we’re more than that.


At Booking.com, we’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.


If you’re like us, you’ll love to help people. You’ll love travel and new life experiences too. Put these passions together and you get an international team who’ll take problems and turn them into solutions, increasing customer satisfaction and helping Booking.com to grow its global business.


What you’ll be doing:

Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling etc.

Providing accurate, valid, and complete information by using the right tools, methods, and processes.

Ensuring a high level of partner service and a positive partner experience

Making effective decisions on when to escalate a case

Supporting your colleagues with peer learning, and being open to feedback from others

Positively participating in company events, and in weekly team meetings

Taking part in new projects and tests that we may need your help with

Promoting the Booking.com culture.


What you need to do it:

Written and oral fluency in English and Icelandic.

A problem-solving and solution-driven mentality.

A positive, motivated mindset that’ll help you deal with some tricky customer problems.

An open mind to changing priorities and business processes.

Intermediate IT Skills (web browsing, multi-window navigation etc).

A desire to work in a team-based, fast-pace, international environment where you’ll need to embrace different cultures, nationalities and languages.


What you’ll get in return:

We offer you many benefits when joining our team.


Gross salary of £21,360 per annum based on 40 hours

Full time paid training of 4 weeks

25 days holiday per year on a full-time basis

Quarterly bonus plan of 6%

20% extra pay for hours worked after 7pm, 30% during the night shift, 60% for hours at the weekend, and 80% for hours after 7pm at weekends. We also pay an additional 100% on public holidays

Schedule 4-6 weeks in advance

Catered lunch or dinner depending on your work schedule

Booking.com discount

Health insurance discounts

Contributory pension plan

Continuous growth potential, and free and on demand professional training courses

Want to apply?


If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.

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