Job description


  • Entry level
  • No Education
  • Salary to negotiate


General Responsibilities

Customer Service Representative - Heathrow Airport

£19,000 basic plus uncapped commission

Be Fearless. Be Aspiring. Be Smart.

Are you passionate about customer service and putting smiles on people’s faces? Love the buzz of an airport environment? Relish the chance to earn uncapped commission?

We are looking for our next Customer Service Representative to join our customer service and sales team at Heathrow Airport

Main Responsibilities:

To greet all Hertz customers with a welcoming and professional attitude

Ensure all customers receive the WOW experience by offering additional services to meet their needs

Meet monthly sales targets by up selling our services to customers

Complete all rentals, reservations and quotations in accordance with Hertz procedures and policies

Handle all customer queries in a professional manner

Answer all telephone calls in accordance with Hertz policy

Carry out ad hoc duties as requested by the Managers/Team Leaders

Your skills: What you’ll need for a great journey

A valid UK or EU driving licence

An enthusiastic, flexible and positive attitude towards selling

Previous experience in a customer service, sales or retail environment

Good English skills, enabling you to be a brilliant communicator

You are willing to work on a shift rota basis, 7 days per week and be flexible.

Your benefits: Fuelling your journey

Uncapped commission

33 days holidays (this includes Bank Holidays)

Fantastic customer service and sales training

Pension scheme

Wide range of training and development courses available to all employees

Career development opportunities across Hertz UK and Europe

Car Rental discount across Europe, including friends & family members

Free on-site staff parking

Discount Portal, savings on anything from cinema tickets to Holidays

Cycle to work scheme

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

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