Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Burton upon Trent

Description

Overview


Inspired is a global games technology company, supplying Virtual Sports, Mobile Gaming and Server Based Gaming systems with associated terminals and digital content to regulated lottery, betting and gaming operators around the world.
Inspired currently operates approximately 30,000 digital gaming terminals and supplies its Virtual Sports products through more than 40,000 retail channels and over 100 websites, in approximately 35 gaming jurisdictions worldwide. Inspired employs in the UK and elsewhere, developing and operating digital games and networks.

Based from our office in Burton on Trent, the Customer Support team have a primary responsibility to efficiently log service incidents maintaining customer expectations and overall satisfaction. In addition, they will deal with all customer and field engineer queries as well as spares ordering and general admin duties. These objectives contribute significantly to operational performance of remote services and are therefore key to the success of the business.

A professional telephone manner, strong communication skills, good memory retention and able to identify priorities are important attributes to this role.

Key Responsibilities:

• To input and manage service incidents accurately and efficiently on a service call management system.

• To professionally receive and appropriately progress inbound customer telephone calls.

• To assist with field engineer queries including spares ordering and service call progression.

• Carry out general administration tasks.

• To identify and escalate any concerns with increased telephony traffic that impact on the ability to deal with inbound calls efficiently.

• To have a genuine interest in working with and helping customers.

• To interpret relevant customer feedback to the management team with a view to improving customer service.

• To highlight areas of process improvement within the team and to proactively work with team leaders and managers on service improvement.

Skills required

Competencies:

• Strong communication and listening skills

• Good attention to details and accuracy

• Ability to use own initiative

• Good memory retention

• Ability to work under pressure

• Good team player

• Competent with MS Office applications

• Professional telephone manner

Person Specification:

• Previous customer service or administration skills in a call centre environment

• Good General Education

• Computer literate and competent with MS Office applications

• Professional telephone manner

• Ability to prioritise tasks

• Ability to work in a pressurised environment

• Flexibility with working hours, including a rota over 7 days a week

• Conduct themselves in a professional manner

• Self-motivated

• Team player

  • education
  • operators
  • retail
  • sports
  • telephony