Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • GLASGOW LANARKSHIRE

Description

Our client, a large corporate Financial Services firm, is looking for people to join the administrative support team on a PPI project.

This is a fantastic opportunity to gain experience with an established Financial Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

- Location: Glasgow
- Hours: Shift 1: Monday - Wednesday - 19:00pm - 7:00am (Week 1 - Mon-Fri 9:00am - 5:00pm). Shift 2: Monday - Friday – 9:00am – 17:00pm


Start Date – start dates available throughout July and August

Duration: Until the end of 2019.

Duties include:

- Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
- Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
- Gather information to deadlines and quality standards whilst maintaining customer outcomes
- Communicate with clients through written correspondence


Experienced required:

- Ability to provide excellent customer service
- Ability to identify opportunities to improve the customer experience
- Experience of working to set personal performance standards and working with the team to contribute to customer outcomes
- Highly organised and confident to use multiple banking systems
- Driven to achieve targets and take ownership of workload
- Meticulous attention to detail
- Ability to work at high speed and accuracy
- Excellent written skills
- Fluent in the English language (as a requirement of part 7 of the immigration act – for the effective performance of a customer facing role)
- Some experience in or knowledge of the Banking & Financial Services industries would be advantageous

  • customer service
  • ms project