- Entry level
- No Education
- Salary £50,000.00 - £65,000.00 gross per year
Demand & Production Planning Manager
Up to £65,000 + EXCELLENT BENEFITS!!
A reputable and world class financial services organisation based in Brighton are seeking an experience and proven Demand & Production Planning Manager.
-Manage the pipeline of demand that is coming through from the broader business, Group IT and maintenance and currency projects. Conduct impact analysis and prioritisation of projects as they come through the pipe
-Maintain holistic oversight across all platforms as to what is coming through the pipe, to ensure capacity can meet demand, in the form of a formalised Demand plan
-Managing demand tension between business change and Group IT change, whilst maintaining ongoing support for BAU growth. Liaise across the Business to determine the volume of desired change
-Responsible for ensuring the Service Catalogue is up to date, accurate and exhaustive. Marketing the Service portfolio, so that customers and potential customers are aware of the Services available.
-Responsible for contributing to capacity, availability, problem management, change management and knowledge management activities within the team, and undertaking Continual Service Improvements as a day to day activity
-Actively identify risks, ensure they are appropriately logged and tracked at the appropriate forums, and take appropriate action to mitigate or resolve
-Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customers' expectations are met, is consistent with what we have communicated and is aligned to the Customer Experience and Treating Customers Fairly policy
-Continually work to build effective, positive working relationships with both our Third Party Service providers and the wider IT communities, to enable us to deliver a fantastic customer service and be viewed as a single, valued IT partner.
ITIL Certification is highly desirable, up to Expert level
-Direct experience of managing supplier relationships
-Experience of IT Operations Management based on industry leading frameworks of ITIL, ideally in an outsourced environment
-Knowledge and experience of working with SLA/OLA/KPI's to measure and manage Supplier Service performance
-Have experience of working in a SIAM model
-Have significant experience of managing service delivery, balancing workload demands whilst ensuring service obligations and performance obligations
-Strong Excel and analysis skills
Within a fast-paced, technology-focused environment this role is sure to be a quick turnaround - so don't miss out!
The client are offering a competitive salary of up to £65,000 and offer great benefits such as discretionary bonus, private healthcare and more!
If you are looking to be part of a friendly, energetic company in Brighton then please click the 'apply now' function or alternatively please contact Paolo.
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
- customer service