Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Dunfermline



Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities

Job Description

Start date: 22 July 2019

Location: Dunfermline

Salary: £17,874 - £19,860 per year

Shift operating hours


No. of days scheduled

Minimum of 3 out of 7, Maximum of 5 (over a Mon-Sun weekly period)

Weekend working

Maximum of 6 weekend days over an 8 week period

Weekend placement

Weekend days will be placed in any combination that best suits customer need

Non work days (NWD’s)

NWD’s are fixed and will not be moved

Shift span

Minimum of 4 hours and maximum of 10 hours per day. Minimum of 16 hours and a maximum of 25 hours per week (20 hours for new recruits) .

Start/finish times

Shifts start no later than 8am. Shift start or end time can be moved 1 hour from base pattern.

Notice period

Minimum of 8 weeks notice of confirmed shift pattern

At Lloyds Banking Group, we help Britain’s people, businesses and communities prosper. Our goal is to become the best bank for customers - and you’ll help us to achieve it.

We’re currently looking for 12 Customer Service Advisors to join our contact centre team in Dunfermline.

If you care about making a difference for people, you’ll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification.

What you’ll be doing

This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services.

You’ll take care to find out what matters to them and do your very best to answer all their questions. If you don’t know the answers, you’ll pass them to an expert who does.

From day one, you’ll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you’ll strive to become better every day.

Whether this will be your first job or you’re looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you’d enjoy excellent, extra training and support.

Alongside your daily duties, you’d work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You’ll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it’s a combination of self-study and on the job training, with the support of a dedicated assessor throughout.

What you’ll need

From day one, you’ll be a valued part of a Customer Service team that helps people build for their future.

Putting yourself in their shoes, you’ll always deliver on your promises - and you’ll do everything you can to go above and beyond. You’re someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you’re also a team player.

You’ll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle.

The Rewards

In return for your commitment, you’ll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:

22 days holiday

Annual performance bonus

Option to save money with exclusive high street discounts

The ability to replace some benefits with cash

Private medical benefits

Discounts on great financial products such as mortgages, loans and insurance

Generous contributory pension scheme

Share-save and incentive plans

Support for your total wellbeing: body, mind, finance and work

You’ll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.

To find out more and apply click the Apply button . Please note if we receive a large volume of applications the advertising may close earlier, so don’t delay in submitting your application.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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