Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


Our client, a leading multinational fashion company is currently looking for a Dutch speaking Wholesale Customer Service Representative to assist the company in maintaining its goal of World Class Customer Service.

Your responsibilities will include:

Being first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your Dutch language skills
Proactively work to maintain and be dealing with any return and exchange issues and order status
Processing and tracking of orders
Work alongside the sales team and other departments where needed
Maintain knowledge of products and keep up to date with new products and promotionsAbout you:

In order to succeed in this role it is essential for you to have previous experience in dealing with high volume outbound orders from wholesale clients in a fast paced environment. In this thrilling opportunity you will have the chance to progress within the company and be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent in Dutch then this role could be your next stepping stone in your career you are looking for!


Fluent in English and Dutch, both written and spoken
Solid experience providing wholesale customer support services essentially in a product support and/or order dispatch environment
Experience working in an online customer support, customer services, sales administration, client support or order fulfilment role is a key requirement
Previous experience dealing with wholesale clients and B2B customers is essential
Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot table is desirable
An interest in fashion, luxury or retail industry is desirable
Strong communication skills, able to work in a fast paced environment dealing with a high volume orders
Bachelor's degree preferredTo apply, please send your CV in English and in Word format to Frank.
languagematters is acting as an employment agency in relation to this vacancy
Role: Dutch speaking Wholesale Customer Service Representative
Job Type: Permanent
Location: London, London,

Apply for this job now.

  • customer service
  • excel
  • orders
  • retail
  • word