Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Birmingham


HR Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success.  HR Services offers key services to EY’s Talent teams (global, area, region and country) within the businesses.
Talent Shared Services Delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.
Role description:
Employee Services Coordinator (Level 1)
Reporting to:
Employee Services Manager
Please note this is a 12-month fix term contract.
Efficient and effective processing of HR administration within specified procedural and service guidelines supporting all activities relating to employment with EY, and during the leaving process.
Deliver excellent service in line with HR processes and ensure service level agreements are achieved.
Process all administration relating to events affecting employment during service including the production of internal communications and updating of HR systems.
Process all administration relating to the ending of employment including production of internal communications, processing of final payments and managing any debts.
Carry out all employment validations and providing written confirmation to third parties, as appropriate.
Produce clear and concise written communication to employees to support all HR processes.
Action housekeeping and other related reports.
Conclude or re-direct queries initiated in the EY Help HR team that require further administration/transactions.  Ensure satisfactory closure of issues that develop into cases and ensure any learning is taken on board.
Liaise with the Payroll & Benefits team to ensure consistency of processing and eradication of errors.
Maintain an up to date knowledge of current EY policy and process developments.
Ensure compliance with the firms’ policies, best HR practice and employment legislation at all times.
Regularly support the continuous improvement initiative.
Typical activities
Accurate and speedy processing of HR requests in accordance with agreed key performance indicators.
Co-ordination of all information for the accurate and timely processing of all HR activity ensuring payments and employee records are accurate.
Consideration of requests in accordance with the firm’ policies.  Re-directing inappropriate requests and/or obtaining sanction for non-standard solutions.
Dealing with payroll queries generated via the payroll audit reports.
Action weekly housekeeping reports to ensure accuracy of data on systems and to take appropriate actions identified within reports.
Development of professional working relationships with HR Business Consultants and key operational customers.
Satisfactory conclusion of EY Help HR referrals within the prescribed timescale.
Committing to own personal development plan and completion of appropriate learning and development activities to ensure capability and skills are current.
Identification of process issues and problems to Manager or Team Leader to ensure continuous improvement within the Talent Shared Services.
Contribute to wider Talent Shared Services and HR projects and initiatives.

Experience & Qualifications
Previous administration ideally within a service delivery and team environment
Attention to detail and focused upon accuracy and quality
Able to work to and enhance prescribed HR procedures
Knowledge of operational HR systems
Qualified to GCSE level or equivalent

About the company

A multinational professional services firm headquartered in London, United Kingdom. It is one of the "Big Four" audit firms and is the third largest professional services firm in the world by aggregated revenue in 2014.

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