- Entry level
- No Education
- Salary to negotiate
Debenhams is currently embarking on a business wide transformation via our Debenhams Redesigned strategy. We are focused on putting our customers at the heart of everything we do, investing heavily in analytics to further understand our shoppers and allow us to deliver a 'confidence boosting, sociable and fun' experience.
We are placing emphasis on our in-store and digital experience, to make Debenhams a leading Digital and Different high street Destination. In order to achieve our exciting new goals, we need the best talent in the market!
If you bring an innovative, collaborative and customer centric approach, and aren’t afraid of a challenge we want to talk to you!
Employee Relations Advisor
Division: Human Resources
Location: London Support Centre, Regents Place, NW1 3FG. http://www.regentsplace.com/contact-us
We have a fantastic opportunity within the Employee Relations team in London. This role is part of a small specialist team that deals with various incidents that have been escalated from our first line support team.
What you will be doing…
You will work as a consultant, predominantly over the telephone, offering expert advice to Line Managers, HR Business Partners and employees on a range of issues
Fully responsible for interpreting internal policy and process, acting as the key contact for HR and the business on Employee Relations policies and processes
Manage your own case load and ensure resolution is reached within agreed timescales. Whilst dealing with specific cases you will apply best practice and act within the law at all times. Managing your workload may entail occasional attendance at meetings to provide support and guidance in exceptional cases
You will also work with the HR service centre monitoring incidents in order to identify trends in customer enquiries and issues.
You will be involved in completing Subject Access Requests as and when required
Act on behalf of the business with any third party correspondence such as ACAS and Solicitors
You will identify opportunities to simplify process and update the knowledge base
What you will bring…
This role is a great opportunity either for an existing HR Adviser or a Retail Sales Manager, looking to expand your operational HR knowledge and to expand your skills in a Head office HR environment
You will need excellent communication skills, both written and verbal with the ability to engage and gain trust from your stake holders
You will have a proven ability to consult and challenge in a constructive way and the ability to resolve issues in potentially difficult situations
A pragmatic, practical and business focused approach to your work is essential coupled with the ability to assess your own workload and change your priorities at short notice
What you will get in return…
Up to 25% discount in stores and online
Access to external discounts and promotions through Perks@Debenhams
33 days holiday (inclusive of bank holidays)
Interest Free Season Ticket Loan
Access to In-house Sample Sales
Early Finish Fridays on Pay Day
To support this business transformation, our people need to demonstrate:
Energy – One Team – Ownership – Ambition
MAKE IT HAPPEN – MAKE IT BRILLIANT – WE’LL BACK YOU ALL THE WAY