Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


Senior Manager in Customer Analytics
Location: London
Salary: Competitive
The opportunity
We are augmenting our capabilities and capacity in Commercial Transformation and Net Revenue Management. We have invested in a suite of assets to accelerate NRM with our clients and we have credentials with some of the biggest players in the Life Sciences and FMCG sectors. Now we want to build a bigger local team to take advantage of and build on this platform.
As a Senior Manager, you take responsibility for the end-to-end delivery of client engagements, managing teams of between 3-10 consultants and being the first port of call for our clients.
You will build relationships with key client stakeholders and take responsibility for analytical aspects (analysis, modelling), creative aspects (communicating recommendations, developing slides & stories) and research elements (data gathering, interviews) of our engagements.
You will work on engagements that will help us clients improve and transform their commercial capabilities, such as Net Revenue Management and Pricing Strategy. This will require you to have both strong relevant industry experience and analytical skills.
At the Senior Manager level, you will not only be developing the recommendations that will ultimately be implemented by our clients, but you will also be a key contributor to the growth of EY Seren’s business, by identifying potential opportunities for our services and helping develop new offers aligned and provide thought leadership.
In line with the overall strategy of the firm you will play a key role in driving EY Seren’s commercial transformation engagements and solutions. Beyond Customer Analytics and Commercial Transformation, you will also get the chance to experience adjacent areas of work enabled by EY Seren’s broad capability – such as Business Design, Service Design, Experience Design etc.
Your key responsibilities
Expected to take responsibility for successful delivery of client engagements, overseeing all aspects over longer periods of time.
Using your experience, creativity and analytical skills to help find solutions to our clients’ problems.
Expected to bring the best of EY to our clients by showing professionalism, responsiveness, teaming effectively with your colleagues, building internal and external networks, and ensuring quality in all your work.
Beyond client engagements, you will also be contributing towards building the Commercial transformation solution which encompasses a suite of tools and accelerators.
We are actively developing and growing our practice and you will be expected to join one of our many communities helping build our offers, voice, training & learning approach or people strategy.
Skills and attributes for success
Strong analytical mindset and familiar with mainstream analytical tools
Extensive business experience, ideally across different sectors
Ability to shine in complex stakeholder environments
Ability and willingness to tackle difficult and open-ended client problems
To qualify for the role you must have
Evidence of strong academic, professional or extracurricular achievements
Extensive experience in Net Revenue Management and Pricing Strategy
Preferably strong experience in Consumer Products and Life Sciences
Ideally, you’ll also have
Over 5 years’ experience in commercial transformation at a top tier strategy consultancy
What we look for
Great leadership, team-working and collaboration skills
Willingness to coach and develop others
What working at EY-SEREN offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY Seren is an International Design Agency. We help clients achieve business transformation through a customer - centred approach to design.
We combine deep customer and commercial insight with leading edge design capabilities to deliver experiences that set our clients

About the company

A multinational professional services firm headquartered in London, United Kingdom. It is one of the "Big Four" audit firms and is the third largest professional services firm in the world by aggregated revenue in 2014.

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