Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Milton Keynes


Job Description

Come and join one of the most exciting and innovative managed service partners in the UK. Break out spaces, sofas and social activities are all part and parcel in order to create a safe and fun working environment with the right opportunities to develop. With great benefits, contributory Pension Scheme, great social occasions, all the latest technology plus working with a great team there truly is not a better place for you to choose for your next career.

We are currently looking for a First Line Analyst to join our Service Desk Team. If you are passionate about delivering excellent customer service and exceeding the customer expectations wherever possible then we want to hear from you.

Main Purpose of role

Provide First Time Fixes for incidents wherever possible.

Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA.

Keeping Customers informed on at all time on status and progress.

Adhering to Incident, Change and Problem management procedures.

Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated to reflect the correct status.

Deliver and maintain vendor management on behalf of the customer.

Business process awareness

Drive the customer experience by executing the defined service desk process.

Highlight trends to the Service Desk Team Leader for review

Qualifications and Skills

Strong Customer Service background

Educated to GCSE level in Maths and English or equivalent.

Excellent oral and written communication skills with the ability to communicate effectively at all levels

Clear and Polite telephone manner

Rapid and accurate data entry skills

Excellent social skills with the ability to establish and maintain good/ productive relationships with colleagues and customers.

Ability to display a logical and methodical approach to problem solving

A passion for providing exceptional customer service even during period of stress and pressure.

Experience of working in a team

Passionate, professional, with a ‘can-do’ attitude at all times


Great Team Working Environment

Open plan offices, free breakfasts, sofas and break out areas

Opportunity to work with the latest technologies

25 days Holiday

Workplace Pension

Salary Sacrifice Schemes

Job Type: Full-time

Salary: £16,000.00 to £20,000.00 /year

Job Type: Full-time

Salary: £16,000.00 to £20,000.00 /year