- Entry level
- No Education
- Salary to negotiate
The Job Assist prospective members by conducting tours of the gym and helping them join Pure Gym Conduct member inductions Deliver group exercise classes Conduct hourly standard checks around the gym Clean and maintain the gym equipment Encourage members to participate in the bi monthly gym challenges To maintain excellent Brand Standards at all times and ensure the club is compliant with all H&S action points To monitor our service delivery through (but not exclusively) , our induction KPI %, NPS scores and member feedback and to constantly seek to improve in these areas To always look for opportunities to have quality interactions with our members by; saying hello and goodbye to as many members as possible, introduce yourself to everyone, don't wait for them to come to you, observe members and make technique correction when required, regularly praise and encourage members and always exceed members expectations Move with purpose and always look busy and proactive i.e.
not hanging around the desk, slouching, grouping with other staff members on the gym floor, rather always on the goal looking for opportunities to add value to the members visit To always innovate & challenge the norm to eliminate complacency and to stay ahead of the competition and to continually seek ways to improve our member experience and to feedback these ideas To complete any other reasonable tasks as set out by the GM or AGM's The Person Recognise members who need help and motivate them to set goals and to achieve them Say hello and goodbye to as many members as possible whilst in the club even when not on shift Know and use the names of your members Introduce yourself to everyone, don't wait for them to come to you Observe members and religiously make technique correction when required Regularly praise and encourage members Demonstrate exercises to members one on one and in groups Have fun and encourage your members and the rest of the club team to have fun Moving with purpose i.e.
not hanging around the desk, slouching, grouping with other staff members on the gym floor, rather alway on the goal looking for opportunities to add value to the members visit Set your members and your team regular challenges to enhance their Activeness Always treat our members as you would like to be treated Use your initiative and take ownership of situations to ensure the Golden rule is applied Always be conscious of your body language and how you are perceived by members Be proactive seek out hot spots i.e.
approach our members before they have to approach you!