Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Crook


Job Title: Foreign Exchange Sales Consultant

Department: Retail

Hours: Up to 37.5 hours per week, as per retail rota

Role Summary

In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving your individual and team sales targets.

Key Responsibilities

- Ensuring profitability of foreign exchange bureau
- Achieving foreign exchange sales targets in relation to overall sales
- Converting Hays Travel customers to purchase
- Maximising individual and team sales of foreign exchange
- Providing exceptional customer service at all times
- Assisting with the day-to-day operation of the bureau
- Increasing exposure of bureau and developing new business leads
- Using social media to promote offers, generate customer engagement and sales leads
- Assisting with administration for branch
- Adhering to company standards by following foreign exchange sales structure
- Ensuring all sales opportunities are maximised in foreign exchange and ancillary sales
- Achieving given targets
- Monitoring local competition and managing rates and margins effectively on a daily basis
- Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
- Accurate cash reconciliation and banking
- Performing administrative duties including checking invoices and forwarding onto client, collecting balance payments and verifying client ticket details
- Responsibility for security of the bureau
- Willingness to participate in training appropriate to own development
- Adhering to company policies and procedures

Competencies Required

- Good accuracy and numerical skills
- Excellent administration and organisational skills
- Effective communication service and customer service experience
- Competent IT skills

Qualifications / Experience Required

- Retail and direct sales experience, working to sales targets with a proven sales record


- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures including health and safety
- To treat all employees, customers and suppliers with dignity and respect
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

- Customer Service
- Handling Cash

  • customer service
  • retail
  • safety and security
  • social media