Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Edinburgh


German/ Dutch/ French Customer Service roles - Financial Services

Looking for a new career abroad? Linked to Banking & Finance through your education, experience or simply – interest? Speak English and German, Dutch or French fluently, and have excellent communication skills? Well, we may have a great job for you!

Our Client is a provider of Customer Communication solutions for businesses. They work for a number of industries, with a strong focus on Banking & Finance, and they co-operate with some of the most respected banks and financial institutions worldwide.

They are looking for German/ Dutch/ French speaking Customer Service Agents to join their individual and business clients support team based in Edinburgh!

Your responsibilities will be:

- Providing support on the use of banking products (e.g. accounts, cards, online banking) via phone and email (in German, Dutch or French).
- Dealing with the variety of inquiries: from questions - through problems – to customers’ feedback.
- Following internal procedures and processes.
- Co-operating with national and international teams in the resolution of customers’ queries.

This role DOES NOT involve Sales nor Consultancy, so you WILL NOT be selling credit cards/ accounts/ loans, nor will you be advising customers e.g. on their financial investments. You will be dealing exclusively with Customer Support matters.

Who are they looking for?

- Languages – English + German, Dutch or French at the fluent level.
- Interest in Financial field.
- Excellent communication and interpersonal skills.
- Very strong PC skills (MS Office, Internet, databases).
- Good analytical and problem-solving skills.
- Ability to understand and follow procedures.
- Proactiveness.
- Team-orientation.

On offer:

- Excellent basic salary + monthly incentive scheme.
- Flexible shifts.
- Employee benefits scheme.
- Great initial and on-going training.
- Career development – internal and external.

If you feel that you are a perfect (or almost-perfect) candidate for the role, please send us your CV and we will review it asap!

  • customer service