Job description


  • Entry level
  • No Education
  • Salary to negotiate


We are looking for Head of Customer Service located in the stunning head office at Ringwood. You will be responsible for raising our Customer Satisfaction levels by improving the quality of our service and product.

Main duties will include but are not limited to, reducing the number of complaints through increased awareness of the importance of quality in all aspects of production and service. Managing and co-ordinating the Customer Service Department to ensure that a professional, cost effective and high quality service is provided to our Customers. Ensuring all reported issues are dealt with, to a high quality standard, within set SLA’s. Liaising and working closely with the NHBC, Customers, Colleagues across the Group, suppliers and subcontractors. Responsibility for the quality inspection process and managing the process of receiving feedback from Customers and general public. Managing the general upkeep and maintenance of the Head Office, ensuring the building meets HS&E regulations, along with managing central services and Reception.

Hours of work are Monday to Thursday 9.00am to 5.30pm and Friday 9.00am to 5.00pm.

There will be considerable travelling involved, including some nights away from home with the occasion need to be on call.

About you

It’s important that you have relevant experience in a customer orientated environment. You will have the ability to manage a department, inspire and motivate those around you. You will also have an understanding of construction and service provision.

You will demonstrate a high level of interpersonal skills, as well as a practical knowledge of the mechanical and electrical equipment within a commercial building, preferably with a technical qualification in Building.

Tact, influencing skills and a passion for excellence with a good attention to detail are a must, along with being self-motivated, adaptable and able to work well under pressure.

How you’ll be rewarded

Competitive salary

Annual holiday entitlement - 24 days minimum + Bank Holidays

Day off on your birthday

Group Personal Pension Plan

Life Assurance

Health screening

Mothercare vouchers - £200 to all expectant mums and dads

Colleague introduction reward scheme

Eye Care Reimbursement

Training Courses

Professional development

If you want to be part of our success story send your CV and a covering letter to quoting reference number GRP1125.

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