Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • SURREY, GB

Description

We are seeking two organised and customer-focused part-time Receptionist to help deliver a great customer experience for our guests as well as assisting the team in various operational duties.


Key responsibilities will include, but not limited to:

Welcoming guests as they arrive at the Lodge

Checking in guests using the computer system and issuing keys

Taking reservations by telephone or email

Preparing bills and dealing with payments

Provide guests with information, answer their queries and deal with complaints

Provide excellent customer service and accommodating clients who need extra assistance ensuring they have a positive experience during their stay

Cleaning the bedrooms in times of quiet periods

Assist in general ad hoc cleaning of the hotel, e.g. setting up breakfast area

Assist in maintaining good records of health and safety


To excel in this role, you must be approachable and detailed-orientated, with the ability to demonstrate excellent communication and interpersonal skills.


Each role will consist of shift patterns working any 4 days out of 7. Due to the nature of the role there may be a requirement to work additional hours to support racing, conference & events as and when required.


Closing date for applications Tuesday 28th May 2019. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.


The Jockey Club is an equal opportunities employer