- Entry level
- No Education
- Salary to negotiate
- SURREY, GB
We are seeking two organised and customer-focused part-time Receptionist to help deliver a great customer experience for our guests as well as assisting the team in various operational duties.
Key responsibilities will include, but not limited to:
Welcoming guests as they arrive at the Lodge
Checking in guests using the computer system and issuing keys
Taking reservations by telephone or email
Preparing bills and dealing with payments
Provide guests with information, answer their queries and deal with complaints
Provide excellent customer service and accommodating clients who need extra assistance ensuring they have a positive experience during their stay
Cleaning the bedrooms in times of quiet periods
Assist in general ad hoc cleaning of the hotel, e.g. setting up breakfast area
Assist in maintaining good records of health and safety
To excel in this role, you must be approachable and detailed-orientated, with the ability to demonstrate excellent communication and interpersonal skills.
Each role will consist of shift patterns working any 4 days out of 7. Due to the nature of the role there may be a requirement to work additional hours to support racing, conference & events as and when required.
Closing date for applications Tuesday 28th May 2019. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.
The Jockey Club is an equal opportunities employer