Job description


  • Entry level
  • No Education
  • Salary £26,000.00 - £28,000.00 gross per year


We are currently recruiting for a Full-Time Housekeeping Manager to coordinate and organise our Housekeeping & Driver Departments, ensuring to maintain our exceptional quality standards whilst at the same time liaising and communicating efficiently with the other Departments. The successful candidate will be responsible for delivering the agreed levels of service, hygiene, and cleanliness pertaining to all aspects of housekeeping and laundry, including budgetary control, staff and contractor management.

We are a fast growing Serviced Apartment Operator managing 65+ luxury units in some of Central London’s most prime locations.

Duties & Responsibilities

- Using our internal communication system to plan, prioritise and oversee the daily operations of the Housekeeping Department & Driver Department
- Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments. Liaise with the Reservations, Support, and Maintenance teams to manage any temporary staff requirements
- Liaise with the Reservations team as to which rooms have been completed
- Liaise with the Maintenance team reporting any issues in the apartments - open a Maintenance Ticket for each issue reported
- Ensuring all apartments, guest floors, common areas, fire exits, stairways and service rooms are maintained to our standards
- Source candidates, manage and evaluate employees for each Department, ensuring that they are never over/under staffed. Assist with continuous staff training and development and to monitor performance and check standards of work, correcting where necessary
- Creating daily checklists for cleaners, linen porters and drivers
- Manage the Housekeeping and Laundry budget
- Liaise with the Laundry company to ensure smooth deliveries and efficient procedures
- Stock control, linen count and processing orders
- Reporting and forecasting for the Departments
- Responsible for control of payroll, overtime, holiday requests, absenteeism, accidents and sickness
- Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required. You may on occasion be required to adjust your hours of work

Required Skills

- Minimum 2 years previous experience as a Housekeeping Manager
- Excellent written and oral communication skills
- Strong leadership skills and demonstrable ability to work within a team
- Hands on approach and willing to do physical labour
- Attention to detail and an understanding of a luxury brand
- Exceptional organisational skills and ability to multi task
- Strong leadership skills
- Ability to motivate employees and to delegate certain tasks to the Housekeeping Supervisors
- Approachable, friendly and understanding of the daily needs of the various departments, working together with other Heads of Department to achieve our common goals
- Provide advice, direction and leadership to all department employees, making them understand the company’s philosophy, objectives and procedures


- 28 days paid holidays per annum including Bank Holidays, increasing to 33 over time
- Company pension scheme
- Performance based Bonus Scheme - opportunity to earn a share of the profits at the end of the financial year
- Career development opportunities

- Apartments
- Cleaners
- Laundry
- Staff Management
- Checklists

  • operator
  • orders
  • payroll
  • stock control