Job description


  • Entry level
  • No Education
  • Salary £20,000.00 - £26,000.00 gross per year
  • Dartford


We have an immediate opportunity for an experienced Information, Advice and Guidance Officer to work for a successful training provider. This training provider offer a wide range of Apprenticeship Training Programmes within Insurance and Financial Services.

This Training Provider offer a salary of up to £25000 per annum and 25 days holiday per annum plus public holidays.

The IAG Officer will be home based, with some a requirement to work from the office in Bexley Heath once a week.

Main Duties of the Information, Advice and Guidance Advisor:
-To provide telephone and administration support to the learner whilst on programme
-Give IAG and sign post were appropriate, whilst looking after learner welfare.
-To provide assistance, support and direction towards the achievement of learner goals specifically focusing on learner achievement, aspiration and destination.
-Ensure all reviews are conducted in accordance with OFSTED guidance.
-To accurately record on learners' files, communication and action taken.
-Give IAG and sign post were appropriate, whilst looking after learner welfare.
-Resolving any queries that the learner has raised and taking appropriate action to rectify the problem
-Keeping all parties involved on progress updates

Skills and Experience Required for the position of Information, Advice and Guidance Officer:
- IAG Qualification level 3 or above would be desirable
- Recognised Teaching Qualification would be desirable PTLLS, Award in Education and Training
- Previous Experience or working in a similar environment, providing IAG to learners on Apprenticeship Programmes
- Proven track record of working to set targets and service level agreements

This position is subject to a satisfactory DBS check.

The position is being managed by Pertemps Newcastle
For more information please contact Simon Atkins on

Keywords: IAG Officer, Information, Advice and Guidance, Careers Advice, PTLLS, Teaching Assistant, Learner Support, Assessor

  • education
  • teaching