Job description

Requirements

  • Entry level
  • No Education
  • Salary £25,000.00 - £30,000.00 gross per year
  • Paisley

Description

Global Technology business with a Client Services Group based in Paisley supporting clients across EMEA within their Data Centre Services Group.

Client Details

Global Technology business with a Client Services Group based in Paisley supporting clients across EMEA within their Data Centre Services Group.

Description


- Serve as the primary point of contact for hardware, software, and overall problem resolution responsible for end-to-end case management to German and English speaking clients.
- This will involve resolving 1st/ 2nd line issues via phone, eTicketing, chat, and forums working with 1st and 3rd line Engineers as well as hardware and software development teams.
- Ensure customer incident resolution.
- Generate accurate, high quality trouble ticket, incident documentation, and knowledge-base updates, as well as other customer and problem documentation as required.

Profile


- Experienced 1st or 2nd line support engineer supporting a mixture of Microsoft and Linux environments with bilingual language skills in English & German
- Networking troubleshooting experience (i.e. Internet Protocols)

Job Offer

Competitive salary and package on offer along with industry training and a strong professional development plan for all employees.

  • hardware
  • software