Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Northampton


Lead Engineer - Disputes & Chargebacks, Case Management - 90148787
Primary Location:UK-Northamptonshire-Northampton
Job Type:Permanent/Regular
Posting Range:9 Aug 2017 - Ongoing
About Barclays
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide
 Please visit our website here for more information.
Fraud Technology – TC 13
Would you like to work for a group that are the good guys helping protect the consumer as well as the bank? Do you want to build software that is handling billions of financial and non-financial transactions using supervised and unsupervised machine learning? Do you want to be part of the team that has aggressive targets of saving the business over 100 million pounds in next two to three years? Do you thrive in a fast paced, intellectually and technically challenging environment? If the answer to all these is an emphatic “yes” then we have a role for you.
Role Purpose
The role is that of engineering manager for engineering manager for the managing the team responsible for the experience that consumers and merchants and agents get when trying to resolve disputes and chargebacks related to credit and debit transactions.
Key Accountabilities
Building the platform and experiences for disputes and chargebacks
Building the customer, merchant and agent user experiences for these areas.
Hiring and managing world class software engineers
Working with business and product owners to produce business outcomes such as
Decreasing the number of customers who get bad customer experience because of fraud or disputes
Improving the net promoter score
Driving the architecture and design of the platform
Integrating the platform into various products of Barclays such as retail bank accounts, debit cards, credit cards, mortgages and loans, merchant acquiring, etc.
People management including engagement, performance, pay decisions.
Managing the software development lifecycle that results in faster, better and cheaper products/platforms.
Person Specification
Bachelor’s degree in computer science or strong experience in hard core platform centric software development
Strong background in building platforms and public apis.
Experience building critical software with 5 nines availability.
Experience building high performance (20 milliseconds response times) software.
Experience building resilient and self-healing platforms
Experience with OLTP as well as NoSQL technologies such as Mongo, Cassandra, ElasticSearch.
Significant and demonstrated experience in building world class software and building and managing world class software development teams.
Risk and Control Objective
All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.
Our Culture
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds.
For more detailed information, please visit our dedicated Diversity and Inclusion site here.  

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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