Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Leeds



Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities

Job Description

Start date: 24th June 2019

Location: Leeds

Salary: £17,874 - £19,860

Shift operating hours: 07:00-23:00 (depending on site and product opening hours)

No. of days scheduled: maximum of 5 out of 7 (over a Mon-Sun weekly period)

Weekend working: maximum of 7 weekend days over an 8 week period

Weekend placement: weekend days will be placed in any combination that best suits customer need

Late working: maximum of 15 days of late shifts (post 6:30pm onwards) in an 8 week period

Non work days (NWD’s): 2 consecutive midweek NWD’s when a full weekend is worked. NWD’s are moved to suit customer demand

Shift span: minimum of 4 hours and maximum of 10 working hours per day. Minimum of 30 hours and maximum of 40 hours per week

Start/finish times: shift start or end time can be moved 1 hour from base pattern

Notice period: 8 weeks notice of confirmed shift pattern

At Lloyds Banking Group, we help Britain’s people, businesses and communities prosper. Our goal is to become the best bank for customers - and you’ll help us to achieve it.

We’re currently looking for 12 Customer Service Advisors to join our contact centre team in Leeds.

If you care about making a difference for people, you’ll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification.

What you’ll be doing

In this role you’ll be calling existing customers to offer them a branch-based appointment for the customer to receive a full financial review. By doing this, you’ll provide an excellent level of customer service to meet the needs of our customers to extend and develop the customer relationship.

From day one, you’ll commit to learning about a variety of products and processes, so you can respond to customers’ queries quickly. And you’ll strive to become better every day.

From time to time you might support the wider team with inbound calls too. You’ll do your very best to answer all customer questions. If you don’t know the answers, you’ll pass them to an expert who does. You’ll ensure all customers are dealt with in accordance with all compliance and regulatory requirements which aim to protect our customers as well as the reputation of Lloyds Banking Group.

Whether this will be your first job or you’re looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you’d enjoy excellent, extra training and support.

Alongside your daily duties, you’d work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You’ll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it’s a combination of self-study and on the job training, with the support of a dedicated assessor throughout.

What you’ll need

From day one, you’ll be a valued part of a Customer Service team that helps people build for their future.

Putting yourself in their shoes, you’ll always deliver on your promises - and you’ll do everything you can to go above and beyond. You’re someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you’re also a team player.

You’ll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle.

The Rewards

In return for your commitment, you’ll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:

22 days holiday

Annual performance bonus

Option to save money with exclusive high street discounts

The ability to replace some benefits with cash

Private medical benefits

Discounts on great financial products such as mortgages, loans and insurance

Generous contributory pension scheme

Share-save and incentive plans

Support for your total wellbeing: body, mind, finance and work

You’ll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.

To find out more and apply click the Apply button . Please note if we receive a large volume of applications the advertising may close earlier, so don’t delay in submitting your application.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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