Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


About the Company:

At Timbercreek Communities we believe that apartments are more than bricks and mortar - they are an experience.

It all started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Timbercreek Communities takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to working together collaboratively with our team and community members to create better living experiences, operating with the strategy of being a “Great Place to Be” for our residents and team members.

Our Vision: “We create better living and working experiences together”.

Our Core Values:

Great Place to Work

Great Place to Live



Ownership Mindset

Community Focus.

About the Position:

Maintenance Associates contribute to the successful operations of our apartment complexes and to the overall success of Timbercreek. This role is primarily responsible for the general, preventative and repair maintenance of a single complex of buildings as well as, apartment units and grounds. This role responds to emergency situations during and after hours to resolve immediate safety concerns. In addition, this role supports a variety of maintenance activities including: minor carpentry, electrical, plumbing and painting to ensure service and support is provided to residents thereby promoting Timbercreek as the preferred landlord of choice.

This role lives on property.

Key Responsibilities:

Customer Service

Ensure that a superior level of co-operation, service and support is provided to residents

Promptly respond to resident issues and service requests


Perform general and specialized maintenance and repairs to site properties and surrounding properties under the direction of the Regional Manager or Property Manager

Complete assigned service requests for both in-suite (interior and exterior) and common area issues in a timely manner

Complete in-suite turnover activities, including both light and heavy maintenance; this could include repair or replacement of appliances, kitchen or bathroom fixtures, basic carpentry, etc.

Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs, safely use and maintain tools of the job

Inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required

Take initiative to correct deficiencies as necessary by maintaining clean and garbage free lobbies, hallways, and properties, replacement of light bulbs, plumbing, electrical etc.

Maintain the cleanliness and organization of all electrical, mechanical and work areas; as well as supply and storage areas

Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights

Comply with health & safety procedures ensuring the use of required safety equipment and identifying unsafe practices and conditions while maintaining a clean and safe working environment

Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution

Maintain regular and timely documentation of maintenance activities

Respond to after-hours emergencies when on call

May be required to work with contractors and monitor work progress

All other duties within the scope of the job, as requested by management.

Job Requirements:

Education & Experience:

Completion of High School or general education degree (GED)

2+ years of maintenance or related experience

Flexibility to work on-call on a rotating schedule (evenings & weekends) is required

Proficient with use of basic handheld and electrical tools

Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.

Certification/license from one of the trade professions would be a definite asset

Must be familiar with the community rules and regulations

Exposure to the multi-residential or other related industry asset class would be considered an asset

WHMIS certified would be an asset

Knowledge of mechanical and HVAC systems, would be an asset


A commitment to "Best in Class" Customer Service

A professional demeanor with strong communication skills

Ability to accurately listen, understand and respond to issues appropriately

Ability to work and act independently using good judgment when assessing difficult situations

Strong problem-solving skills

Self-motivated individual with a ''can-do'' and no task is too big or too small attitude

Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines

A demonstrated high degree of integrity, diplomacy, discretion and confidentiality

Timbercreek Asset Management I

Hives where you can find this job offer