Job description


  • Entry level
  • No Education
  • Salary to negotiate


CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Mailroom/General Operative to join the team located in Bracknell. The successful candidate will be responsible for providing a service for all mail handling (normal, registered, courier and anonymous), as well as being accountable for receiving, signing, distribution and shipping of all incoming and outgoing mail and parcels across our clients large International Research centre on the outskirts of Bracknell.

Role Summary:

Primary focus on delivery of Mail Services & Postage SLA 11 and Distribution/Shipping and Receiving SLA 12 in accordance with KPI & Output measurements

Handle all direct customer email and telephone enquiries to the FM Stores/Post room

Record incoming DHL courier / parcel / recorded and registered mail, retaining accurate records to facilitate tracking

Ensure all mail is collected, sorted, and distributed correctly across the site’s various buildings

Process all courier requirements on a daily basis, maintaining accurate records to enable cross charging where required

Perform investigations into lost post / sort and process unidentified mail

Oversee the maintenance of the Mail Room equipment e.g. Franking Machines etc.

Ensure accurate and up to date documentation of Mail Room procedures

Record mail volumes (Mail and Courier)

Receive, enter and transfer items into relevant delivery cages for stores

Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training

Report all accidents, occupational illnesses and emergencies

Undertake and maintain manual handling training and knowledge

Knowledge of emergency procedures associated with mail rooms, including suspect package procedures

Ensure departmental pigeon holes and site database is updated

Carry out Goods Inwards & Porterage activities

Maintain printer cartridges across site and replenish as necessary, across the site’s buildings

Maintain stationery stock levels and replenish supplies as necessary

Provide Records Retention service, including Delivery & Collection

Provide flexible support to the FM Stores as required

Provide flexible support to FM external grounds and waste & moves team as required

In addition to above mentioned tasks, other activities and responsibilities may be individually defined

Experience Required:

IT skills including MS Office, data bases

Good level of written and verbal communication skills

Ability to prioritise workload to effectively meet deadlines

Full clean driving license

Ability to work on own initiative as well as part of an integrated site team

Basic understanding of sorting and delivering post, franking, handling of parcels

Experience within a post room environment

Customer service orientated attitude

Awareness of workplace Health and safety


Forklift license

Experience of working on a large campus site

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

Ref: 6536BR

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