Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


Salary: 26000

Hotel Description:

Sofitel London Heathrow is an award-winning airport hotel that combines comfort with a convenient location next to the world’s busiest airport.

Connected to Heathrow Terminal 5 via a covered walkway and all other terminals by using the Heathrow Express complimentary service. Central London is just 21 minutes away, making the Sofitel London Heathrow ideally positioned for recreation, sport and culture. The theatres of London, golf at Wentworth and racing at Royal Ascot as well as the heritage of Windsor are all readily accessible.

The hotel is positioned as a luxury business hotel, one that has since it opened redefined the concept of an airport hotel, where personal service is complimented by sophisticated décor.

The restaurants and bars showcase fresh international flavors from an all day tea salon, to the open kitchens of our Vivre restaurant, or alternatively try our 3 AA Rosette gourmet French restaurant, La Belle Époque.

With 45 contemporary meeting rooms, cutting edge technology and Inspired Meeting Concierges this convenient London airport hotel can comfortably host meetings, conferences and events for up to 1300 guests.

As a Shift Supervisor you will work along the Maintenance Manager to retain the hotel and its fabric in excellent conditions. You will ensure all facilities, plant areas, operations and amenities are in full working order.

Duties and Responsibilities

Provide competent hands on skills to ensure all hotel services, systems, fixtures and fittings are maintained in perfect working condition and to ensure all defects are corrected promptly. Report any defects requiring further materials or skills to the Maintenance Manager.

Carry out quality checks and time sheet audits on both the planned and reactive maintenance work carried out by the Shift Technicians and Room Care Technicians.

Liaise with Front Office and Housekeeping to ensure the availability of rooms in advance of planned maintenance works.

Prioritize all jobs and complete according to departmental, hotel and statutory standards. If work can not be completed within the required timeframe, inform all relevant persons and discuss options available.

Ensure the Maintenance team uphold the highest standards at all times in terms of grooming and health and safety. Monitor and manage their performance with the support of the Maintenance Manager and identify training needs.

Carry out trainings and attend meetings as required.

What we are looking for

Previous hotel maintenance experience desirable

Previous experience in a similar role, supervising and supporting a team

A commitment to provide high level of customer care at all times

Proactive approach in resolving issues

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