Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Newcastle upon Tyne

Description

The Role
:

My client is one of the UKs largest Public sector organisations; similarly they have one of the UKs largest digital estates that is constantly being developed, maintained, updated and improved.

As a result of the constant improvements that are being made, an integral part of the organisations operations is the underpinning support structure. As such my client now has an opening for a Major Incident Manager to take charge of the incident management process, ensuring the appropriate escalation and resolution of issues that could impact service delivery.

Responsibilities;

The Successful candidate will be responsible for the following:


- Managing high priority incidents and work with delivery teams and suppliers to ensure the timely resolution of problems that would impact service availability.
- Communication of critical incidents to stakeholders and business managers, ensuring excellent business relationships are maintained across the board.
- Facilitate meetings and briefings focussed on IT issues impacting key business processes.
- Ensuring Service delivery teams work to prearranged KPI’s and meet SLA’s Requirements;

The Ideal candidate should have the following:


- Valid and current SC clearance
- ITIL V3
- An excellent understanding of commercial service management processes within a large organisation that has multiple geographically dispersed locations.
- Relevant experience with IT operational management
- Experience within major incident management – Able to understand how incidents impact service availability and the wider business. Other Info

This Role will have a Shift pattern that accommodates a 24x7 support structure – I am happy to provide more information on this during the application process.

This Role Falls inside IR35

Rate: 400 - £425 per day

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