Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • High Wycombe


Medical Information Officer
Full time
Location: High Wycombe, UK (flexibility of 1 day working from home)
GCF: 24
Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We believe in collaboration, and that has led to breakthrough after breakthrough, from medical miracles that have changed lives, to the simple consumer products that make every day a little better. Over 125,000 employees in 60 countries are united in a common mission: To help people everywhere live longer, healthier, happier lives.

Our Family of Companies is organized in to three primary business sectors – pharmaceuticals (Janssen), medical devices, and consumer healthcare.  At Janssen, we are dedicated to addressing and solving some of the most important unmet medical needs of our time in oncology, immunology, neuroscience, infectious diseases, and cardiovascular and metabolic diseases.  Driven by our commitment to patients, we bring innovative products, services and solutions to people throughout the world.  For more information about Janssen, its products, and the key therapeutic areas in which we are active, please visit

As a Medical information Officer, you will Supply medical information in response to internal and external customer enquiries. Provide support to medical and marketing as therapy area specialist. 

Key Responsibilities
Answer enquiries from health care professionals, members of the public and internal
customers concerning the safe and effective use of all products marketed by Janssen in a timely manner
Record all external customer contacts in the Customer Records Management (CRM) database.
Search relevant data sources, both internal and external, to identify and retrieve relevant data and information appropriate to answer medical information requests.
Analyse clinical papers to identify appropriate data to answer the medical information enquiries
Prepare written summaries of clinical data for inclusion in pre-approved responses and in response to customer enquiries
Proactively update the Database Management System (DMS) with pre-approved responses that can be reused by others in the Medical Department to answer medical information enquiries.
Contribute to the writing of Departmental SOPs in conjunction with other members of the Medical Information Team.
Handle complex enquiries on products for which you are the designated product specialist in the department.
Train Account Managers and relevant internal colleagues on the use of Medical Information and when required on product SmPCs.
Provide support on one or more promoted products. This can be done by: proactively preparing and updating pre-approved responses, providing monthly insights reports of enquiries to brand teams and providing other product specialist to Sales and Marketing
Teams and Medical Affairs, as identified in conjunction with these teams e.g. review or promotional and non-promotional material in the copy approval process
Complete annual Drug Safety and HCC Awareness training
Report Adverse Events and complaints in a timely way to Drug Safety according to current Adverse Event Reporting guidelines/SOP and to maintain Regulatory compliance
Acts in accordance with Johnson & Johnson HCC requirements if interacting with Healthcare Professionals
If commissioning contractors or third-party organisations, put contracts in place and provide training so that these individuals also act in accordance with Johnson & Johnson
HCC requirements when interacting with Healthcare Professionals and report adverse events and complaints (as above).
Complies with designated SOP’s for the role

Required Skills/Experience
Degree in a bioscience, pharmacy or medicine
Strong communication skills : To answer certain technical enquiries a Medical Information Officer is required to contact colleagues in other Departments including Medical Affairs, Regulatory, Drug Safety, Outcomes Research, Customer Services, Marketing and Sales and McNeil Ltd. UK.
Attention to detail/accuracy
Ability to maintain complete confidentiality

Primary Location
United Kingdom-England-High Wycombe-
Janssen Cilag Ltd. (7360)
Job Function
Medical Affairs
Requisition ID

About the company

If you’re thinking about taking your career to a place where you can be seen for the talent you bring to your work, where you’ll have a chance to be the driver of your own career, and where others share your passion for caring and success, then we invite you to explore Johnson & Johnson. BE VITAL in your career and make a unique mark. Join the approximately 129,000 men and women who work within our companies and touch the lives of more than a billion people around the world every day.

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