Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Northampton


Operational Process Control Manager - 90218608
Primary Location:UK-Northamptonshire-Northampton
Job Type:Permanent/Regular
Posting Range:14 Mar 2019 - Ongoing
Job Title:         Operational Process Control Manager
Location:         Northampton
The Operational Process Control Manager brings the Process Infrastructure to life in alignment with our business, partner and marketing strategies.  Working with key stakeholders, create a differentiated customer experience to help Barclays build lifetime relationships with our customers. 
What will you be doing?
Process Management to drive effective process governance and control across Cards and Payments (C&P).
Lead and execute upon the Process Management strategy to drive toward a complete baseline set of processes across C&P and to partner with operations to define & embed a scalable process sustainability/governance model.
Lead agenda around process metrics and data analysis to help set direction & focus against key C&P Process focus areas around strengthen controls, rigour and process improvement (automation)
To support wider-bank Control agenda (e.g. RCSAs, internal audit, etc.) to build a more cohesive, structured view of Process to Risk.
Ensure that Colleagues understand value process-led methodologies, supporting them through change and transition as appropriate
Facilitate the effective cross-functional working relationships across SBU, COO and Bank.
Be a role model and coach C&P Process Management & Transformation Leadership behaviours in these interactions
What we’re looking for:
Strong ability in data/metrics analysis – able to extract, interpret and analyse data to support business KPIs,
Understanding of and experience in Process Management (governance, rigour, maintenance, etc.) delivery in an organisational environment
Strong ability and track record of influencing stakeholders in a matrix environment
Previous line management experience
Experience in using IBM BlueworksLive process tool (or similar Signavio, Visio, etc.).
Experience of managing virtual teams to achieve successful outcomes.
Experience of presenting data/information to senior (e.g. MD, ExCo) stakeholders.
Skills that will help you in the role:
Strong ability to problem solve, and challenge others
Strong ability to extract, interpret, analyse and present information in order to inform decision making
Logical thinker, ability to provide clear and concise rationale to a given situation
Positive attitude, with an ability to think clearly under pressure
Self-starter, ability to work autonomously as well as part of a team
Excellent communication skills, both written and verbal (including presentations)
Very strong planning and organisational skills
Ability to prioritise and manage multiple projects at one time- including production of detailed project plans, key quality programme deliverables and working and delivering to strict time constraints
Ability to work with minimal supervision to a senior level
Ability to influence colleagues and key stakeholders and support through change
Familiarity with change management disciplines and/ or project management experience
Where will you be working?
Barclays Northampton is an operation of vast scale, with a huge influence and impact on the financial services industry and on the lives of millions of British people. Here, we process 18 million transactions worth more than £700 million every day, and make sure that 196 Barclaycard payments every second happen seamlessly. This couldn’t be possible without the collaboration between all our teams – from tech, marketing, functions, and operations – and the global partnerships our Northampton colleagues have. Our environmentally friendly office is within 5 minutes of the local town, easily accessible from the M1, and we run frequent shuttle buses to and from Northampton train station.
Interested and want to know more about Barclays? Visit for more details. 
Our Values 
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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