Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • London

Description

Expedia


Partner Success Account Manager at Vrbo, an Expedia Group brand


Here at Expedia we’re in the business of building memories. We never stand still, we’re growing to help our customers and partners bring the world within reach and our Partner Success Account Managers are imperative to making this a reality!


If you’d like to join the world’s travel platform and impact the lives of millions of people in a significant way then let's talk! We might have the right opportunity for you, if not right now then maybe in the future.


We are always on the lookout for Partner Success Account Managers with fluent French or German and English to optimize client performance, so if you speak any of these languages and have experience in account management, submit your application to join our Talent Community!


What you’ll do:


Partner Success Account Managers primary responsibility is to work collaboratively with partners to improve the productivity and results from participating in our marketplace by growing net booking value from the partner’s listings by utilizing and sharing unique data insights, marketing, distribution and revenue management tools. You will:
•You communicate daily with portfolio of customers and act as a primary contact point for customers
•You analyse and prioritize pipeline and outbound activity
•Consistently exceed the mark on metrics
•Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals
•Provide relevant data insights and outstanding consulting services to partners
•Drive content, rate and availability accuracy and competitiveness on our sites to maximize booking conversion
•Stay on top of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market and at the national level
•Represent Vrbo in local markets, trade shows and industry events


Who you are:


•You are a native speaker, or you have a bilingual/proficient level of French, or German, plus you are fluent in English
•You have proven and confirmed B2B inside sales experience
•You have experience in customer success, account management, ecommerce, software consulting or business development
•Knowledge of the vacation rental industry is desirable
•Proficient in Microsoft Office
•Knowledge of Salesforce.com and Tableau is a plus
•You are excellent at relationship management and you are a phenomenal communicator; you work well with cross functional teams
•You demonstrate a “partner-first” attitude and build situations that bring value


Benefits & Perks:


•Competitive health and insurance benefits
•Competitive salary plus commission
•Leisure travel reimbursement, wellness reimbursement and travel discounts
•Free snacks and beverages
•Frequent company update talks with our leadership team
•Electronic, adjustable stand-up desk
•Casual dress


Why Join Us:


Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.


Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.


Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


About Vrbo:


In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.


Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.


Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

  • .net
  • marketing
  • relationship
  • software

About the company

Expedia Group is an American global travel technology company. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, CheapTickets, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, and Venere.com.