Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Nottingham


Internal grade: D
Closing date: Friday 9th November

We currently have an exciting opportunity for a Programme Support Officer to join our central Project and Programme Management centre based in Nottingham (Riverleen House).

Experian’s Project and Programme Management Centre (PPMC) helps internal teams and clients successfully manage and deliver change. The scope is quite broad, covering project support, project management, programme management and client delivery.

Typically, the team are responsible for managing everything from smaller projects up to multi-million-pound programmes. This includes delivering projects as per the agreed timeline, budget and scope; defining, sourcing and managing necessary resources; developing plans and budgets; and reporting variances to senior leadership.

What is the Programme Support Officer responsible for?

You will be responsible for providing direct support to the Programme Manager/Director(s) on one or more large and complex programmes, ensuring the smooth running of the programme. You will manage and maintain controls on the programme(s) to help drive a successful delivery, and will ensure up to date information is maintained at all times and to troubleshoot where necessary.

You can expect to be responsible for:
Ensure the programme office is meeting required Experian Standards by proactively putting controls in place and maintaining them
Line manage 1 to 2 direct reports, acting as a role model and displaying a positive, enthusiastic, can-do approach
Acts as an expert in the Standards, providing advice and guidance to the programme team
Work with the programme team to identify and manage risks, issues, assumptions, dependencies and lessons learned
Assist with creation and maintenance of an overarching programme plan
Ensure correct configuration management is applied to programme documentation
Work with the Programme Manager/Director and PMO to tailor governance appropriately during programme set up
Work with the Programme Manager/Director to produce a programme PID
Set up and run appropriate checkpoints and end stages
Assist with risk and issue escalation as required
Lead and facilitate programme level workshops
Ability to deputise in meetings for the Programme Manager/Director
Flag potential gaps in governance at project level to the Programme Manager/Director
Work with the Programme Manager/Director to complete reports for stakeholders
Act as administrator for the programme Sharepoint site
Develop a change control process for the programme and log/track change at programme level, assisting with impact assessments where appropriate
Facilitate accurate financial tracking across the programme
Be a trusted point of contact for the programme for stakeholders across the business

What are we looking for?

We're looking for someone with proven experience in project delivery, programme level supprt, and/or PMO. Our ideal candidate is someone who is enthusiastic, passionate and will be able to develop relationships with stakeholders across our business.

We're looking for:
Experience supporting larger/complex projects/programmes
Excellent knowledge and experience of implementation of project/programme controls
Evidence of developing and managing good working relationships at all levels
Excellent organisational skills – ability to multi-task and juggle competing priorities
Good negotiation and conflict management skills
Able to evidence strong analytical skillsl
People management/leadership skill

About the company

Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable.

Specialties: Data, Credit, Data Management, Risk Management, Revenue Cycle Management, Healthcare IT, Healthcare Finance, Automotive Data.

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