Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Gillingham


Job Purpose:

Our client seeks a Quality Patient Safety Facilitator, to report to the Quality Patient Safety Manager and will assist in the planning and implementation of a strategic framework for continuous patient safety improvement, through performance improvement priorities focusing on process and systems within and across the organisation.

Please read the description carefully and ensure you have experience and relevant previous working knowledge as this will be essential in order to be considered for the role.

They will provide support to the Quality and Patient Safety Manager in delivering the patient safety and quality agenda. Providing guidance in the monitoring of the Trusts compliance with the Serious Incident Framework, ensuring an accurate log is held of all trust-wide Serious Incidents, High Level Investigations and Never Events. The post holder will be expected to have good knowledge in the Serious Incident (SI) process.

The role requires supporting the Quality and Patient Safety with knowledge and experience in the field of patient safety, providing advice across the organisation on all matters related to patient safety.

The post holder will be required to work collaboratively with staff of all grades across the organisation to ensure the SI process is managed as per the SI Framework including the following:

* Actively promote, develop and secure a patient safety culture by improving the knowledge and understanding of managers and staff through effective training and staff engagement programmes.

* Ensure effective procedures are in place for the reporting and investigation of all serious incidents and significant events, including near misses.

* Ensure that all serious incidents are reported onto STEIS in a timely and effective manner that complies with lead commissioner requirements thus reducing the likelihood of financial penalties being imposed on the Trust.

* Ensure that Duty of Candour procedures are undertaken in accordance to Trust policy with respect to serious incidents and those incidents that do not met the serious incident criteria.

* Ensure the submission of high quality investigation reports, which include SMART action plans, to Trust commissioners within pre-defined timeframes.

In the absence of the Patient Safety Manager prepare and present reports for Trust committees on patient safety incidents as required, some of a highly complex, sensitive and contentious nature and where possible recommending appropriate actions to be undertaken.

As part of the central team support the Quality and Patient Safety Manager with the following:

* Delivering the Trust’s patient safety programme across the organisation.

* The implementation of recommendations set out in the national patient safety strategy and assist in the development of a learning and improvement framework from Serious Incidents to reduce harm.

* Ensure the monitoring of recommendations and action plans from Serious Incidents and recommendations are tracked and implemented through to closure.

* Assist with the triangulation and reporting of data from incidents, complaints, coroner’s cases and claims and ensuring lessons are learnt.

As part of the central Quality Patient Safety team the post holder will:

Implement the full capabilities of the Datix system across the Trust, supporting the continual development of the system ensuring that it meets both local and National reporting requirements, implementation of software upgrades, maintenance of all modules and ensuring accuracy of data input and effective use of resources, together with the development and delivery of Datix reporting and investigation training.

Delivery of the data quality and timeliness of incident reporting to the National Reporting Learning System (NRLS). Proactively analyse themes and trends from the Datix tool to feed into learning events and training requirements. Reviewing NRLS reports, completing analysis and setting recommendations for the Trust.

Support the Trust’s system for and response to Central Alerting System (CAS, Patient Safety Alerts) as the Trust Central Quality and Patient Safety team are responsible for the distribution and action requirements of safety alerts, notices and other communications concerning safety that have been issued via the Central Alerting System (CAS). Ensuring robust action plans and evidence for assurance are obtained.

Work collaboratively with the Division Governance Teams, legal team and the complaints team to ensure triangulation of all incidents within the Trust.

Keep up to date with national policies/guidance and best practice to assess impact and where relevant propose changes to corporate information reporting guidelines.

Financial responsibility for ordering stationery, obtaining quotes and ordering additional office items in relation to promoting quality and patient safety team work in supporting the implementation of the Quality strategy.

System Reporting

Generate, manipulate and formulate data into clear, concise reports adapted to meet the needs of their specific audience including analysis on data quality which may impact on their validity and any trends of outcome.

Effective communication of service information through presentation to a wide range of internal and external stakeholders, and relevant national forums.

Access and share information generated from systems with benchmarked peer data were available providing analysis of information and summary of potential impact for the organisation.

Support the sharing of information across the organisation by setting up and maintaining regular reports which clinical staff and senior managers can directly access.

Ensure reporting requirements meet GDPR standards going forward

Staff education and training

Under the guidance of the Quality and Learning Manager and working in conjunction with the Quality and Patient Safety Team assist with the following specialist trainings:

* The coordination and delivery Serious Incident and Root Cause Analysis training

* The coordination and delivery of Duty of Candour training

* Delivery of Quality and Safety module at the Trust induction programme

* Maintain an up to date library of training material and user guides

* Develop / review/ monitor DATIX Standard Operating Procedures, and incorporate into the Trust Risk management

* To co-ordinate and deliver DATIX report design training for Trust staff across all modules.

* To co-ordinate the Trust Datix user meetings communicating new and/or improvements to the system.


Operate as a member of the Quality Team and have the ability to liaise successfully with all levels of management and staff.

Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement.

To prioritise and take responsibility for own work load and recognise and support colleagues who need guidance and assistance
Role: Quality and Patient Safety Facilitator
Job Type: Temporary
Location: Gillingham, Kent,

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