- Entry level
- No Education
- Salary to negotiate
Job Ref: AM1522
Branch: DoubleTree by Hilton London Chelsea
Location: DoubleTree by Hilton London Chelsea, London (South West)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 15/04/2019
Closing date: 17/05/2019
Do you want to excite the world of Hospitality?
We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.
What will I be doing?
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
What are we looking for?
Receptionists are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
What will it be like to work for Amaris Hospitality?
Amaris Hospitality operates branded hotels in key locations across the UK and Ireland. We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:
Staff, Friends & Family discount within Amaris Portfolio of hotels and also within the International brand you would work within.
Food & Beverage discount.
Modern, stylish uniforms.
Meals on duty.
Social calendar of events.
Learning & Development for all levels.
Boasting a fantastic location at the acclaimed Imperial Wharf, the refurbished DoubleTree by Hilton Hotel London - Chelsea is an ideal base located in the heart of the prestigious area of Chelsea and outside of the congestion charge zone. Take a ten-minute walk to the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour. Watch a Premiership football match at the Chelsea and Fulham Football Clubs, or watch the Wimbledon Championship match during tennis season.