Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Dumfries


Job Ref: JH2453

Branch: Holiday Inn Dumfries

Location: Holiday Inn Dumfries, Dumfries

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Part Time

Hours per week: 24

Posted date: 15/05/2019

Closing date: 24/05/2019

You are the first and last face our customers see, so we rely on you to make a lasting impression. Smart and friendly with a sparkling personality, you will arrange reservations, welcome guests in, deal with bill settlements and generally attend to our guest's needs. Ideally you will have hotel experience, but personality and aptitude are more important, as we will provide full training.

The successful applicant will be computer literate, highly organised and with a great eye for detail as this position involves a number of administrative processes.

You will also have the natural ability to upsell our products and services as well as providing outstanding customer service and have the confidence to make sound commercially focused decisions and resolutions.

To say thank you for your hard work and commitment we offer ad hoc rewards, i.e. shopping vouchers alongside monthly recognition schemes and an Annual Awards ceremony. You can develop your career through training courses and structured development programmes including 'Rising Stars'. We also offer wide-ranging employee benefits including enhanced annual leave after one year's service, special discounted rates across our Jupiter Hotels and IHG (subject to qualifying criteria), childcare scheme, Employee Assistance Programme and Healthcare Cash Plan to name but a few.

Set in the gardens of the Crichton Estate, this traditional hotel is 1.5 miles from Dumfries Museum and 7 miles from Caerlaverock Castle. The sleek rooms feature free Wi-Fi, flat-screen TVs and desks, plus tea and coffeemakers. Upgraded rooms add minibars, fridges and pull-out sofas.

There's a relaxed lounge bar and a restaurant. Other amenities include a business centre and 3 meeting rooms, plus free parking.