Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • ROSS AND CROMARTY, GB

Description

Job Ref: CH315

Branch: Ben Wyvis Hotel

Location: Strathpeffer, Ross-shire

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Part Time

Shift pattern: Mixture of Early and Late shifts

Hours per week: 20

Posted date: 15/05/2019

Closing date: 02/07/2019


Are you our next friendly, efficient and motivated part time receptionist?


If you get a thrill from being the friendly face of the hotel and take pride as the first line of contact, then you’ll be a great fit in our customer-facing reception team. We’re looking for someone who excels at creating a fantastic customer experience. Well-presented with outstanding communication skills, you have an excellent phone manner and a passion for great service. A can-do attitude and experience working within the hospitality industry woud put you in a strong position.


Your role will involve working as part of the team to deliver high quality service for all guests and visitors to the hotel, including dealing with enquiries and answering phones efficiently. You’ll also be responsible for daily banking and working with our hotel booking and CRM databases. Confident and quick to learn about the hotel, you’ll be confident upselling its amenities.


In return, we provide the following:

Staff uniform

Flexible working pattern over 7 days

Competitive salary

Training

Staff accommodation and meals

Use of the leisure club

Do you thrive on meeting new people and exceeding their expectations?


Then we want to work with you!


Ben Wyvis Hotel is a grand Victorian mansion house in the shadow of its imposing namesake mountain. Inside, you’ll find the warmth of traditional Scottish hospitality, friendly staff, happy guests and, in the winter, real fires.


Located in the former spa town of Strathpeffer, Ben Wyvis Hotel is a quiet spot, complemented by the nature and adventure found on its doorstep. But it’s far from inaccessible: close to Inverness, Dingwall and Invergordon, there’s always something going on in the area. A vibrant music scene brings touring acts and there are plenty of cultural activities, including visiting distilleries and castles.


As a base for exploring northern Scotland, Ben Wyvis Hotel hosts many tour groups eager to discover the history and beauty of the Highlands. It makes for a busy hotel and although few guests are regulars, we love welcoming people and cultures from all over the world – both as guests and staff.


Homely accommodation is available onsite, so can we tempt you to experience some Scottish charm?


Three reasons to choose a career with Crerar Hotels


Destination locations

Voted 2018’s most beautiful country in the world, Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally – the ultimate modern hardship – patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland’s natural larder to feast on daily.


Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They’ve chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.


Shaped by our values

Pride, authenticity, creativity, focus, respect and hard work. These principles guide our actions throughout the company, from management’s decision making through to the front line of customer service. They’re reflected in the Crerar Trust’s work supporting local charities and our Fair Fund, ensuring tips are shared equally with all staff.