Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


JOB TITLE Receptionist (Facilities Officer)

LOCATION / SPV Central London

POST REPORTS TO General Manager

SHIFT TIMES 08:00 - 20:00 ( total 11 hours plus 1 hour unpaid lunch break)

OR 08:00 - 14:00/14:00 - 20:00


To be the principal representative of the company on site outside of core office hours, ensuring the security of the buildings, its residents and guests whilst on duty.

To provide comprehensive support to the management team, and to assist with the provision of a suitably equipped and customer-centred, secure environment for residents and occupiers to live and to study in accordance with the license agreement.

Ensuring a warm, welcoming environment for students, parents and various stakeholders to the site and being the first point of contact at reception.


Essential Criteria


Front of House

Reception or Night Porter

Customer service environment


Excellent telephone manner

Strong customer orientated approach

Strong organisational skills

Good understanding of health & safety issues

Good understanding of security issues

Ability to keep accurate records

Basic computer literacy

Understanding of the operational procedures and safe working practices of building services and systems

Personal Qualities

Good written and verbal communication and customer care skills

Proactive approach to problem solving

Ability to remain calm under pressure

Capable of working with minimum supervision

Work as a team player and pass on knowledge to others

Flexible and willing

Prepared to work extra hours as necessary

Prepared to travel to other sites within the Company, if required