Job description


  • Entry level
  • No Education
  • Salary to negotiate


Company Overview

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The Role

The management of our maintenance engineers on customer sites, is a critical piece in the ongoing growth of Dematic. This business critical role will play an active role in supporting a group of capable Resident Site Maintenance Managers that consistently and successfully deliver 98.5% system Uptime on their respective Sites. The role will mentor, guide, monitor and develop the group in a way that promotes Dematic values and supports the requirements and activities of our customers to Deliver In-Full, On-Time.

The role will also provide technical guidance and support to the Dematic Field Operations Team and the non-Resident Dematic customer base

Main duties:

Talent Management

Identify and manage training requirements

Continuously develop the group to nurture best in class Site Maintenance Managers

Technical Direction

Promote, support and propagate the standardisation/harmonisation of maintenance practices within the NE Region

Review, check and approve maintenance instructions

Develop, share and implement best practice ideas

Liaise with Company Product Centres, Centre of Excellence and key suppliers to provide technical clarifications

Ensure that the required Health and Safety documentation including, but not limited to Method Statements and Risk Assessments are produced and adhered to correctly

Resource management

Direct reporting line for Site Maintenance Managers

Ensure a close working relationship within the Customer Services organisation and other disciplines and departments

Supply operational metrics to demonstrate adequate monitoring and control of the group

Oversee the recruitment, training and development of all Dematic Resident Site based employees

Short, medium and long term capacity and capability management

Conflict Management

Resolve day-to-day issues as they arise, escalation as required via the correct channels

Manage through change

Use data driven analysis to resolve conflicting views

Continuous Improvement

Define, support and lead LEAN projects

Identify and highlight opportunities

Relentless continuous review of process

What We Are Looking For

This is a highly business critical role, with the added challenge of managing sites which are 24/7 operation. The successful candidate will therefore take a flexible approach to travel and hours in order to support our teams and our customers.

To be successful you will:

HNC / HND, or equivalent qualification in mechanical or electrical/electronic techniques

Proven experience of control system and controls design within the automated materials handling industry

Conversant Microsoft Office Suite

Conversant with controls and design solutions

Proven experience of lifting equipment, particularly ASRS

Above all you will be a proven people manager, with experience across mulit-sited maintenance teams

Hives where you can find this job offer