Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • UNITED KINGDOM, GB

Description

POSITION

Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.


GENERAL DUTIES AND RESPONSIBILITIES


Brand Ambassador


Excite and instill passion and pride for the brand

Embody the brand image for customers and the store team and have an understanding of the brand DNA

Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times

General Store VM/ Client Management


Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times

Enhance customer service standards in store to ensure world class service is delivered at all times

Sales/ Business Monitoring


Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand

Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice

Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets

Process the sale in a confident and professional manner whilst maintaining the relationship with the client

Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client

Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition

Support control and management of stock in line with management directions

Keep up to date of market trends in the retail industry

Assist with special requests, which include but are not limited to repairs, special orders, returns, etc

Ensure all Company policies and procedures are adhered to.


KEY PERFORMANCE INDICATORS (KPI)


Mystery Shop Results

Sales targets

Conversion Rate

Units per Transaction

Average Transaction Value

Attendance


PROFILE

PROFILE


We would like to speak to professionals who are passionate about service, lifestyle and travel destinations


Passion for retail and sales

A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience

Pro-active and positive attitude

Excellent personal presentation - a Rimowa Brand Ambassador

Understanding of Retail KPIs

A fluent level in English is essential and additional languages are an advantage.


PERSONAL QUALITIES


Good team player and ability to work on own with high levels of motivation

A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience

Excellent personal presentation

A passion for customer service and sales floor focused

Excellent at working and delivering against deadlines and the ability to work under pressure

Proactive and positive in approach

Able to communicate effectively with all internal and external customers

Excellent communication skills both written and oral.

Hives where you can find this job offer

  • Sales

    Sales

    ~10 People · ~10 buzzes