Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • St Albans


SMOKE NO FIRE WHO ARE A RESELLER FOR TOTALLY WICKED, the world’s premier vaping brand has an exciting opportunity for a Sales Advisor to join our team in ST ALBANS. You will be there on a full-time permanent basis.

Totally Wicked is at the forefront of vaping in the UK, valuing honesty, integrity and putting our customer first. We have been changing the world of vaping since 2008, providing our customers with the highest quality and most diverse range of e-cigarette and e-liquid products. As part of our on-going expansion SMOKE NO FIRE is recruiting for a full time Sales Advisor.

About our Sales Advisor role

You will be first point of contact for our customers, whether they are looking to start their journey in stopping smoking or want to experience the wide range of products that we offer. The key to our success is a combination of our outstanding team, their product knowledge and our commitment of delivering only the highest quality vaping products. We believe in providing each customer with a personalised service, tailored to their requirements, getting to know their preferences and being by their side every step of their vaping journey.

With all that in mind, you won’t be surprised that our expectations are high for our team members. We believe they are the key to our success as a SMOKE NO FIRE team member, you are a brand ambassador: demonstrating our products, providing product advice and guidance as well as ensuring that our stores are well stocked, welcoming and clean. You might also be canvassing outside in quieter times to help convince smokers to make the switch to vaping.

Qualities we are looking for in our Sales Advisor:

- Previous experience working in a similar Sales Advisor role, with in a direct customer facing environment (essential)

- A real passion for delivering excellent customer service

- Willingness to learn and demonstrate our products

- Professional, enthusiastic and friendly manner

- Excellent communication skills

- Problem solving, positive approach

- A committed Team Player who is able to lead and motivate their team- Experience using EPOS systems and stock management

- Experience in managing KPI’s and Sales targets

- Vaping experience (preferred)

If you have a real passion for delivering excellent customer service and would love to be instrumental in helping smokers make the switch to a healthier alternative then the UK’s number one e-cigarette and e-liquid company needs you!

Benefits of becoming our Sales Advisor:

Smoke no fire offers excellent working conditions, branded uniform and ongoing training and development in line with our company ethos, The Mr Wicked Way. In addition to a wide range of benefits including pension, generous staff discount, Company bonus scheme.

Job Type: Full-time

Job Type: Full-time


- customer service: 1 year (Required)