Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • UNITED KINGDOM, GB

Description

POSITION

To welcome clients to the Givenchy Concession and delivering luxury customer service. Acting as a Brand Ambassador establish a relationship with clients and maximising profitable sales. Ensuring that the Concession housekeeping standards are exemplary and stock is handled with care.


GENERAL DUTIES AND RESPONSIBILITIES


Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment.

Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice

Introduce additional complementary products targeted to your client and share product knowledge.

Process the sale in a confident and professional manner whilst maintaining the relationship with the client

Gather and collate client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client

Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image

Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the Department Manager

Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products

Support control and management of stock in line with the guidance from Stock Control colleagues


KEY PERFORMANCE INDICATORS (KPI)


Mystery Shop Results

Weekly and individual sales targets

Conversion Rate

Units per Transaction

Average Transaction Value

Attendance


PROFILE

PROFILE


A minimum of 2 years' experience in sales in a luxury, high fashion environment preferably department store

Experience in selling leather goods with an understanding of craftsmanship and quality

Passion for fashion and sales

A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience

Excellent personal presentation - a Givenchy Brand Ambassador

Understanding of Retail KPIs

A fluent level in English is essential and additional languages are an advantage


PERSONAL QUALITIES


Strong Business sense and results orientated

Service orientated

Fashion culture

Can do, proactive and positive attitude

High level of self-confidence, drive and determination to succeed individually and as part of a team

Hives where you can find this job offer

  • Sales

    Sales

    ~10 People · ~10 buzzes