Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Dunfermline

Description

CR Smith has an excellent opportunity for an ambitious graduate to join our FIX team, working within the Dunfermline Head Office. FIX is CR Smith’s home maintenance service offering customers repairs and upgrades to windows, doors and conservatories.

The successful candidate will have a dual role, partly assisting the service team with scheduling customer appointments and partly carrying out marketing support for FIX. Suitable candidates must have a degree, ideally in Marketing or another business related discipline and be highly motivated to embrace the challenges of this varied role.

Key tasks include:


- Create, develop, monitor and report on online advertising campaigns. i.e. Google PPC and Facebook sponsored adverts
- Preparation and implementation of a marketing plan
- Update marketing content as required to add new services or additional information
- Provide creative input to the style, layout and content of all marketing material
- Assist the team with taking new sales enquiry calls from customers, assessing their requirements and scheduling sales appointments
- Responding to general customer service requests in a courteous, professional and timely manner

The following skills are essential for this role:


- Excellent telephone manner and high level of customer service delivery
- Practical knowledge of Microsoft packages
- Experience & understanding of using media social channels
- Ability to create content for social media and printed materials
- A good level of spelling and grammar
- Excellent attention to detail and accuracy
- Ability to work with own initiative and to work to deadlines
- Excellent planning and organising skills
- Creativity and ability to bring new and innovative ideas to the team

Recent graduates will be considered, however applicants should ideally have relevant experience within a sales and/or marketing role. There are excellent opportunities for career progression within the company.

  • customer service
  • facebook
  • marketing
  • social media
  • windows