Job description

Requirements

  • Entry level
  • No Education
  • Salary £19,000.00 - £21,000.00 gross per year
  • Burgess Hill

Description

Our established and award-winning client is seeking to recruit an additional member of staff within their sales support team.

This role supports the sales operation providing administrative support for sales staff.
Working closely with members of the sales and operational support teams you will respond to and route all incoming sales enquiries ensuring timely and accurate responses are provided as well as elevating prospects to account managers as necessary.

Personal specification

Flexible, self-motivated and punctual

Good communicator and team player

Able to act on own initiative / forward thinking / problem solving

Adaptable and able to multitask and show a willingness to learn new skills

Good with detail and takes duties seriously

Ability to work in a busy environment and meet deadlines

Ability to prioritise and work effectively under pressure

Education/Experience

High level of computer skills including MS Excel, Word and Outlook

Excellent written and spoken English, (Maths and English GCSE at Grade C or above)

Main Responsibilities

Present the company as a credible and professional supplier.

Acts as the internal first point of contact for customers.

Process orders

Co-operates with field-based members of the sales team to ensure efficient and responsive service.

Handle and record incoming sales enquiries, qualifying and dealing with as required.

Answering incoming calls and proactively contacting customers whilst ensuring a high level of customer service.

Process/raise for new orders from existing clients and on behalf of field-based Sales team members.

To work closely with the design team to deliver detailed bids/quotations that meet the requirements of the customer.

Liaison with production and sales to assist an accurate and timely production schedule maintaining client expectations.

Maintain relationships with the customer post-installation to ensure customer satisfaction and obtain referrals.
Taking ownership of the customer and their issues.

Manage online orders and process one-off enquiries through to order, handling customer service enquiries as required.

Actively promote the additional products and services to existing customers.

Administration & filing of electronic & paper works order instructions / job records on back office system.

Document generation and distribution to clients via email / mail.

Responsible for handling customer concerns and feedback through to completion and process improvements.

Attending customer meetings, shows and events where necessary.

Maintain knowledge of products and services as well as industry developments.

Training and Development:

Full training on back office system will be given

Training on materials and products will be provided

Expectations

Timely response to all client requests (same day initial response)

Customer satisfaction levels over 80% on response and service

Demonstrate and report on regular, proactive account contact (all accounts contacted minimum every quarter)

This is a superb opportunity to join a successful local business

  • customer service
  • excel
  • orders
  • word