Job description

Requirements

  • Entry level
  • No Education
  • Salary £21,000.00 - £23,000.00 gross per year
  • Borehamwood

Description

Title: Service Coordinator / Scheduler

Salary: £22,000/£23,000 + performance bonus up to £3,000

Hours: 8.30 - 5.30 Mon-Fri and 1 weekend in 4

Location: Borehamwood

Must haves; Previous scheduling experience within a very reactive environment, strong customer / client service skills, flexibility, ability to work under pressure, strong organisational skills, friendly and professional

Our client works in a very reactive environment delivering the highest standard of service possible to clients located all around the UK. A vibrant and friendly team makes our clients business an extremely enjoyable place to work.

The ideal candidate will have previous experience Scheduling planned and reactive maintenance have good geographical awareness and a true passion for delivering the best possible service to clients.

Responsibilities:


- Plan and schedule the engineer's within specific region in line with set SLAs for pre-planned services
- Daily planning of reactive jobs - high volume - in line with SLAs
- Booking in jobs and seeing them through to completion
- Be the first point of contact for engineers and clients via phone and email
- Raise quotes for new jobs
- Complete jobs and send out invoices and certifications
- Log the calls in the in-house system and report accurately
- Prioritise the jobs effectively while juggling multiple assignments
- Ordering of parts and materials for work to be completed promptly
- Collaborate with the rest of the team

Skills:


- Previous experience in a Service Desk, Scheduling or planning experience is essential
- Strong organisational and planning skills
- Able to create positive relationships in the workplace and with clients over the phone
- Excellent attention to detail and problem-solving skills
- Ability to work under pressure and work in line with strict SLAs
- A strong ability to take ownership
- Flexible and hardworking

Crisp Recruitment Ltd is a local recruitment consultancy based in Borehamwood. We are working on behalf of our client to find suitable candidates for this opportunity


- Maintenance
- Reactive
- Scheduling
- Service Desk
- Service Skills

  • recruitment