Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Edinburgh



About us
At the heart of IHG are our beloved hotel brands, each catering to the unique interests of our guests in its own distinct way. We work hard to do business responsibly, dedicated to serving our local communities and doing the right thing. Whatever we’re doing, we remember one thing; we’re about people, not just beds.We are very excited to announce that in Summer 2019, Principal Edinburgh George Street will become part of the InterContinental Hotel & Resorts Brand, the first international luxury travel hotel brand in the world.The Principal Edinburgh on George Street has been welcoming hotel guests since 1881. We are five listed Georgian townhouses, built in 1775 as homes for Edinburgh’s most prosperous citizens. Winner of Luxury Brand Hotel of the Year, Edinburgh at the 2019 Scottish Hotel Awards. 2019 sees our property receive a multi-million-pound restoration and refurbishment to transform and rebrand to InterContinental® Edinburgh.A nod to Edinburgh’s rich literary heritage, The Printing Press Bar & Kitchen was once home to acclaimed novelist Susan Ferrier (an equal of Jane Austen, according to Sir Walter Scott), whilst Burr & Co. is a lovely coffee shop with a devoted local following. The hotel also boasts the magnificent King’s Hall – a firm favourite for weddings and celebration – as well as seven additional meeting and event rooms and a newly equipped gym.
Your day to day
Your responsibilities include assisting the Head Housekeeper in the management, preparation, set up and service of the Hotel (including Health & Safety and COSHH procedures) through maintaining and improving the standards and quality of service.You will clean and service bedrooms and public areas as required and assist with counting and logging laundry and raising collection sheets for the Laundry company.You will support the Head Housekeeper in delegating tasks, motivating the team, identifying training needs and assisting in their on going personal development. You will be expected to handle all guest needs, enquiries, Lost Property enquiries, requests and complaints where appropriate in a prompt and efficient manner.
What we need from you
We are looking for someone that has previous experience as a senior supervisor in a guest facing role within hotels. Ideally this would have been in a front facing 5 star luxury environment.To be successful in this role, you will have an eye for detail and be meticulous in your work, leading by example.
What we offer
·A competitive salary·28 days holiday each year, including bank·Hotel based incentive and recognition schemes·Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health,retail and motoring·Discounted accommodation with competitive colleague rates at our other hotels·Long service awards which increase with length of service·Excellent training and development opportunities within the hotel, the Company and our online e-learning portal·Financial rewards for delivering sensational service·Free meals on duty·Great IHG Perks

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