Job description

Requirements

  • Entry level
  • No Education
  • Salary £22,000.00 - £23,000.00 gross per year
  • Cambourne

Description

Our client, a technology company based in Cambourne, is looking for a Service Administrator to join their Scheduling and Invoicing department. The Service Administrator will provide excellent service administration support to the Scheduling department to ensure a premium customer experience. Responding to customer and internal requests quickly and efficiently in a pressurized environment is the key to delivering the high standard of customer service our client is looking for. Previous service administration experience is required and it is essential that candidates possess excellent geographical knowledge on a UK national level.

Key responsibilities will include:


- Processing service quotations using CRM
- Processing purchase orders using CRM
- Service invoicing
- Assisting with scheduling related tasks within the team
- Maintaining communication throughout the customer journey to ensure they are updated with progress or any changes by telephone and email
- Sending professional communication to our customers
- Part ordering using SAP
- Price checks using SAP
- Liaising with internal departments to acquire customer enquiry resolutions
- Liaise with engineers daily regarding schedules
- Raising relevant transactions within CRM

Candidates will need to have excellent communication skills; a warm, efficient telephone manner and strong literacy skills are required, alongside fluency in English. Customer service is key to this role and candidates must be passionate about delivering excellent customer service. Candidates must have the proven ability to build a professional rapport with both customers and colleagues, and must demonstrate excellent investigation skills and out of the box thinking when providing customer resolutions. Candidates will need to demonstrate a strong ability to coordinate a number of transaction types with differing priorities and time constraints; demonstrating a proven ability to smart prioritizing of work. Candidates must be confident using Microsoft Office at an intermediate level (minimum) and CRM and SAP experience is preferred but not essential.

  • crm
  • customer service
  • orders