Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Peterborough


About the role

We are looking to recruit a Permanent Service Coordinator to join our growing Peterborough Branch. You will be an integral part of a busy and successful team, ensuring the delivery of care to clients living in their own home, supporting them to live independent and fulfilling lives.

You will demonstrate outstanding communication and organisation skills as you will be liaising with both support workers and clients, ensuring the highest level of customer service to deliver a safe and effective service that meets the requirement of both company expectations and those of the CQC.


- Coordinating care packages and assigning workers to rotas
- Ensuring workers have the necessary skills, training and competencies to undertake their shifts
- Effectively communicate both verbally and in written form
- Arranging care reviews and supervisions
- Carrying out telephone monitoring of care packages
- Recruiting new care workers
- Ensuring care provision meets CQC guidelines
- Adhering to company compliance standards
- Demonstrate decision making skills and problem solving
- Excellent IT skills particularly in the use of Microsoft Office (Excel, Word, PowerPoint, Internet Explorer and Outlook)
- Ability to develop relations with colleagues across the business

What we can offer you:

- A competitive salary which goes hand in hand with a monthly branch related bonus
- Generous holiday allowance - 25 days per year + 8 bank holidays
- Pension scheme
- Exclusive employee staff discounts on high street retailers with "MyInterserve"

Knowledge skills & experience:

- Commercial in approach and understand factors that influence performance.
- Effectively communicate both verbally and in written form.
- Have good judgment and decision making skills.
- Ability to influence and develop relations with colleagues across the business, wider Interserve and commissioners/ customer to deliver relevant goals.
- You will need to be self motivated and enthusiastic with a passion to deliver exceptional care and support. Ideally you will have experience of working in a similar service delivery role.
- You will be required to embrace the company vision and values and SustainAbilities programme, promoting these with all internal and external customers.
- The successful candidate will be subject to an enhanced DBS check (Disclosure and Barring Service) previously known as a CRB check (Criminal Records Bureau) once appointed.

  • customer service
  • excel
  • powerpoint
  • word