Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


- Service Desk Agent - German Speaking

Permanent Competitive

Service Desk Agent

Working within one of the organization’s campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.

Main Requirements:

German SpeakerWillingness to learnExcellent communication skills

Key Responsibilities
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.Follow-up/ update ticket for every call to ensure timely closure.Call ownership, drive to resolution and communication with customer.Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.Proactive monitoring & Perform documented Escalation process.Troubleshooting on Application Support (Off Shelf or Customized)
Full Training Given – No prior Experience required Opportunity to start / Further CareerVery Competitive SalaryCafeteria packageAnnual bonusEasy Commute – Office right by one of main stationsReferral fee’s available
For successful applicants interviews are guaranteed in 24 hours and same day decisions. I have an excellent relationship with my client and can guarantee within the hour response if you apply today.

  • customer service
  • relationship