- Entry level
- No Education
- Salary £22,000.00 - £24,000.00 gross per year
Kameo Recruitment is recruiting for a Service Desk Agent to join a well-established and reputable company, based in South Cambridge. This is a fantastic opportunity and will suit someone who is looking to pursue a career within IT. You will provide first line support, on a global scale, which will be mainly carried out via telephone, with occasional meetings. You will need to have strong communication skills and be technically minded. If this is you, please continue reading for further details;
Duties & Responsibilities of the Service Desk Agent:
- Follow and understand industry best practise support methodologies
- Take ownership of requests
- Proactive when dealing with customer issues
- Help maintain knowledge articles and other internal documentation
- Meet SLA's whilst adopting ITIL processes
- Attend customer meetings
- Communicate effectively with colleagues inside and outside of the support team
- Triage and resolve requests following the ITIL process
Our Client offers a fantastic benefits package, opportunities to progress through the company and a welcoming office environment.
It would be an advantage if you have a Degree in a relevant field or experience within a similar position. You will need to be able to remain calm under pressure and be willing to learn.
If you are interested in finding out more about this position, please submit your CV.
Kameo Recruitment is an independent agency, which specialises in permanent and fixed term positions within the Sales, Marketing, HR and Commercial/Office sectors. We recruit across East Anglia, but specifically focus on Cambridgeshire and the surrounds.
Our promise - to offer you an honest, reliable and friendly service.
We receive a high volume of applications and although we would like to, unfortunately we are unable to respond to all of them. If you have not heard from us within 5 days of your application, unfortunately on this occasion we have been unable to progress your interest.
Kameo Recruitment will not use your information for any other purposes other than for searching for alternative employment. We will request additional consent directly from you before submitting your personal information to any company who are working directly with Kameo Recruitment, for recruitment purposes. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your ideal job or offering career related advice.